Job Description

Project Role : IT Service Management Representative
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : Incident Management
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

As an IT Service Management Representative, a typical day involves overseeing the delivery and smooth operation of IT production systems and services. This role requires continuous monitoring and support to ensure that infrastructure services remain reliable and available. The individual actively manages the service lifecycle, addressing any issues that arise to maintain client satisfaction and minimize risks. Collaboration with various teams to coordinate operational activities and promptly resolve challenges is a key aspect of the daily routine, ensuring that production environments function efficiently and without interruption.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with stakeholders to ensure alignment of service delivery with business objectives.
- Monitor service performance and implement improvements to enhance operational efficiency.
- Mentor junior team members to support their professional growth and development.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Incident Management.
- Strong analytical skills to identify, assess, and resolve incidents effectively.
- Excellent communication skills to facilitate collaboration across diverse teams.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Familiarity with IT service management frameworks and best practices.
- Experience in using tools and technologies that support incident tracking and resolution.

Additional Information:
- The candidate should have minimum 5 years of experience in Incident Management.
- This position is based at our Bhubaneswar office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.