Ability to perform 1st line investigation and triage of platform issues.
Advanced skills in defining and documenting process and/or procedures.
ITIL Foundation qualification.
Perform day-to-day administration of the ServiceNow platform, including Incident, Request, Knowledge, Problem, and Self-Service modules.
Validate specifications, test enhancements, and manage releases into Production.
Manage platform enhancements and customer-specific requirements.
Coordinate testing activities for system upgrades and newly developed features.
Define service catalog items, SLAs, dashboards, and reports for both internal and customer use.
Escalate system defects and support resolution with global teams.
Support integrations with other toolsets (e.g., Autotask, Freshservice, ManageEngine).
Oversee the onboarding of clients into ITSM systems, ensuring Configuration Items (CIs) are correctly entered and validated.
Associate service portfolio and descriptions based on clients' agreed services.
Support configuration validation with ITOM specialists to maintain monitoring platform accuracy.
Manage the bi-directional API integration between platforms for seamless data exchange and reporting.
Lead local process improvement initiatives by converting ideas into actionable demands or enhancements.
Collaborate with Governance and Compliance teams to ensure processes meet ISO and other standards.
Document ITSM processes, procedures, technical solutions, and ensure knowledge articles are current and accessible.
Lead Knowledge Management, including article creation, lifecycle tracking, and usage metrics.
Deliver training and workshops on ITSM toolsets, processes, and reporting capabilities for internal teams and clients.
Perform any other ad hoc tasks related to ServiceNow local management and integration.
Boardroom Appointments is a global specialist in Recruitment, Contract Staffing, Project Staffing, Temporary Employment Solutions, Training, HR Consultancy and Expatriate Mobility that operates extensively in Africa, EMEA, America, and Europe.
We have been industry leaders since 1989. Our dynamic team of recruitment and labour professionals has serviced hundreds of clients and placed thousands of candidates in various industries across the globe. We have gained invaluable insight and experience into global market trends and human resource workings.
We have specialized divisions that enhance our ability to service all clients in the following industries:
- FMGC
- Finance, Banking and Insurance
- Manufacturing and Processing
- Oil and Gas, Mining, Engineering and Construction
- Medical, Pharmaceutical and Health Care
- Logistics and Supply Chain
- Information Technology, Media and Telecommunications
- Waste Management and Sanitation Services
- Renewable and Alternative Energy
- Retail and Commercial Property
- Agriculture and Production
- Government and Public Services
- Call Centre and Customer Support Services
Today, Boardroom Appointments has a global candidate database and network, servicing clients around the world with all their Human Capital needs.
This experience allows clients to rely on us FULLY for all their talent needs, both permanent and temporary, while they focus on their core business.
We custom design solutions to perfectly fit our client's recruitment needs and form long-lasting relationships based on quality service and flawlessly fulfilled deliverables.
Our team is comprised of passionate and driven individuals who strive to maintain the best and most professional service to our clients.
We are focused, passionate, and we love what we do.
