Job Description

Role: IT Support Engineer

Location: Hybrid - 3 days per week in Clapham Junction

This is a varied, hands-on IT Support Engineer role at one of the UK's largest gym operators - covering everything from service desk and device management to site technology support and continuous improvement work across our growing estate. You will join a technology team that genuinely values curiosity and initiative, with the scope to develop your skills beyond traditional support into endpoint engineering, operational technology, and project delivery.

Who we are

We're not like any other gym company; we are The Gym Group, a place where you can #BeYouWithUs and perform to your absolute best. We are successful; by membership we're the 2nd largest gym business in the UK and the 4th largest in Europe. We hire people with real passion, positivity and enthusiasm which motivates and inspire those around them. We actively invest in our employees; it's so important to us that our people can thrive in our environment and can make the most of the flexibility and support we offer to all of our teams.

What you'll be doing

• Managing and resolving service desk tickets across the full incident and service request lifecycle, providing first and second-line support to users across the business

• Supporting users on Windows, macOS, Microsoft 365, and mobile devices - troubleshooting hardware, software, connectivity, and account issues

• Administering endpoint management activities using tools including Microsoft Entra ID, Intune, and JAMF, and supporting joiner, mover, and leaver processes

• Maintaining accurate IT asset records and supporting device provisioning, deployment, and disposal

• Travelling to gym sites as needed to support technology installations, new gym openings, and on-site fixes

• Creating and maintaining support documentation and knowledge base articles to improve self-service and reduce repeat incidents

• Liaising with external vendors and suppliers to support issue resolution and day-to-day service delivery

• Contributing to service improvement initiatives, including opportunities for standardisation and automation

What we're looking for

• Proven experience in an IT support or service desk role, with hands-on incident and service request management

• Experience supporting Windows and macOS devices in a professional environment

• Working knowledge of Microsoft 365 and basic networking concepts

• Experience with user account administration and endpoint support

• Strong communication skills and a customer-first approach to technical support

• Ability to manage a varied workload, prioritise effectively, and work independently

Our commitment to inclusion

At The Gym Group, we are committed to creating an inclusive environment where everyone can #BeYouWithUs. We welcome applications from people of all backgrounds, identities, and experiences. We actively encourage applications from a diverse demographic and we are passionate about your culture and value alignment. We want this to be a match that works for you as much as for us.

Need assistance?

If you have a disability or condition that makes it difficult for you to complete your application online please email your cv to recruitment@thegymgroup.com or alternatively call the TGG Recruitment team on 0203 319 4838 and someone will be more than happy to support you. We also want to put it out there that we actively encourage applications from a diverse demographic and we are passionate about your culture and value alignment. We want this to be a match that works for you as much as for us!

*Please note that we may close the application window early if we receive high levels of interest. If you're interested in applying please do so asap!

Your application may be reviewed by an AI tool to help assess your suitability based on the information you provide. Automated decision-making is never used - every application is reviewed and all decisions, including whether to progress your application, are made exclusively by a member of our recruitment team. Your data will be handled in accordance with our Privacy Policy and UK GDPR. If you have any questions about how your information is used, please contact recruitment@thegymgroup.com.