ApplyLogic Consulting Group, LLC

IT Service Desk Technician – Tier 1

ApplyLogic Consulting Group, LLC  •  Washington, DC (Onsite)  •  1 month ago
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Job Description



ApplyLogic is a fast-paced Service-Disabled Veteran-Owned Small-Business, headquartered in Vienna, VA. Our people are our greatest asset, and our company culture is grounded on that belief. We offer challenging and interesting work in a friendly and supportive environment. Through prime and subcontracts, we deliver best-in-class expertise to solve complex technical problems. 

We're looking for a talented IT Service Desk Technician to join our team in  Washington, DC This position will support a complex government client and will provide first-level IT support in a ServiceNow-based environment. In this role, you will serve as an initial point of contact for users, assist with common technical issues, and help ensure a positive support experience across a secure enterprise environment. 

Work Location:

Onsite – Work from one of our office locations.

Clearance: 

Must be US citizen with the ability to obtain a Secret security clearance.

Primary Roles and Responsibilities: 
  • Respond to user requests via phone, email, portal, and walk-up support
  • Create, update, and manage tickets in ServiceNow
  • Troubleshoot password resets, account access issues, Microsoft 365 issues, and VPN connectivity
  • Provide basic troubleshooting for workstations, printers, and standard software
  • Escalate complex issues to higher support tiers as needed
  • Communicate clearly with users on ticket status and next steps
  • Document support activities accurately in the ticketing system
  • Follow support procedures, SOPs, and knowledge articles
Required Education, Experience, & Skills:
  • High school diploma required; associate degree or technical training preferred
  • 1+ year of IT support, help desk, or customer support experience
  • Strong customer service and communication skills
  • Ability to work in a structured, fast-paced support environment
  • Windows 11 and standard desktop support
  • Microsoft 365 applications including Outlook, Teams, and Office
  • Basic networking concepts and VPN connectivity
  • Account support in Active Directory or similar identity systems
  • ServiceNow or other enterprise ticketing platforms
  • Remote support tools and basic troubleshooting workflows
Preferred Qualifications:

CompTIA Security+

The Perks of Being on Our Team

ApplyLogic offers competitive salaries with a robust Fortune-500 type benefits package. Some of the benefits you will receive when you join us are:
  • Employee Assistance Program
  • 401K
  • Medical/Dental/Vision Insurance
  • Life/Short-Term Disability/Critical Illness/Accident Insurance
  • 15 PTO Days 
  • 11 Federal Holidays
  • Up to $5K towards continuing education and/or professional development 
ApplyLogic Consulting Group, LLC

About ApplyLogic Consulting Group, LLC

ApplyLogic is a certified Service-Disabled Veteran Owned Small Business (SDVOSB) and leading provider of integrated technology solutions to customers across the public and private sectors. Our business is about optimizing your business, through the full range of IT services that are critical to both daily operations and long-term strategic plans. We have been recognized at both the national and local levels as a fast-growing market leader, with a commitment to excellence and quality that is validated through ISO 9001:2015 Certification and consistently reflected in the services we deliver. ApplyLogic is a Local Disadvantaged Business Enterprise (LDBE), certified in Virginia, and recognized as such in many other states across the country.

We provide scalable, end-to-end solutions that safeguard your network and data, streamline processes, and create efficiencies that save time and money, helping your business prosper. ApplyLogic consultants bring best-in-class technical expertise in the areas of:

■ Cybersecurity

■ Digital Transformation

■ Migration & Modernization

■ Complex Program & Project Management

Our goal is to exceed your expectations. Responsive, reliable and trusted to meet customers’ needs— and quality is a core value.

Relationships matter—even in IT. For us, every new engagement is an opportunity to prove our excellence, deepen your trust and make ourselves the long-term solution to your organization’s ongoing IT needs. When will you Apply Logic?

Industry
IT & Software
Company Size
11-50 employees
Headquarters
Vienna, Virginia
Year Founded
2004
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