Job Description

IT Service Desk Technician

Department: Information Technology

Employment Type: Full Time

Location: Ohio

Compensation: $55,000 - $65,000 / year

Description

Position: IT Service Desk Technician

Reports to: Service Desk Team Lead

Location: Columbus, Ohio

Pay Range: $55,000-$65,000

We consider several factors when preparing a compensation package for successful candidates. Superior is looking for an IT Service Desk Technician to support our people, systems, and day-to-day technology needs across the organization. The IT Service Desk Technician will provide technical support for hardware, software, and end-user systems to ensure reliable operations across the business. This role is based at our headquarters in Columbus, Ohio.

Key Responsibilities

• Resolve reported problems related to hardware, operating systems, applications, security and software updates, materials handling systems, and configuration issues
• Update and track IT assets and inventory
• Provision and deprovision equipment, accounts, software, and security access
• Utilize technical knowledge and understanding of end-user and infrastructure systems to support projects and participate on technical project teams
• Support the installation of new endpoint and infrastructure systems and upgrades
• Participate in IT projects and process improvement initiatives
• Create or modify procedures to solve problems, including those with unclear or evolving policies or processes
• Interface with all levels of IT management in a professional, business-focused manner
• Maintain confidentiality and protect sensitive corporate data

Your Expertise

• Required: You have earned a technology-related degree or have equivalent hands-on experience providing technical support in an IT or service desk environment
• Required: You have strong troubleshooting skills with PC hardware, Windows operating systems, iPads, and iPhone
• Required: You have experience administering Microsoft 365
• Required: You are familiar with IT support tools such as ITSM, RMM, and MDM platforms
• Bonus Points: You have experience with Windows Server environments, Active Directory, Group Policy, DNS/DHCP, VMware, Azure, and Windows imaging technologies
• Bonus Points: You have industry certifications such as CompTIA A+ or Network+
• Bonus Points: You have experience supporting remote workers at distributed jobsites

Our Benefits

We offer a range of professional and personal perks that you can enjoy as a member of Superior. Here are just a few examples of the benefits you can expect:

• Health Insurance: We pay 100% of the insurance premium to cover you, your spouse, and eligible children
• Dental Plan: We pay 100% of the insurance premium to cover you, your spouse, and eligible children
• Long Term Disability, Short Term Disability, and Life Insurance: We pay 100% of the insurance premium to cover you
• Vacation/PTO: You receive a minimum of three weeks of PTO per year
• 401K Plan: We match a portion of your 401K contributions
• Health Savings Account: We contribute at least $750 to your HSA each year
• Maternity and Parental Leave: New parents receive paid time off