Job Description

We seek a business-oriented IT Service Desk Technician with a customer service focus to support our dynamic organization. You will provide remote and onsite technical support in this role, ensuring that IT services align with business needs and objectives. You will be vital in minimizing downtime, resolving technical issues promptly, and providing seamless IT operations that enable business productivity.

Your responsibilities will include troubleshooting a broad range of hardware, software, and network issues, supporting system implementations, and contributing to the continuous improvement of IT services. We are committed to providing the best IT support, and your role is vital to this mission. You will work closely with end-users and various teams to ensure that IT solutions support and enhance business goals.

Key Responsibilities:

• Deliver remote and onsite technical support to resolve issues quickly, minimizing disruption to business operations.
• Ensure IT services align with business objectives and support productivity and efficiency.
• Collaborate with cross-functional teams to ensure IT solutions are aligned with current and future business needs.
• Manage and resolve service desk tickets, escalating issues as needed to maintain service continuity.
• Assist with system installations, configurations, and updates to meet evolving business demands.
• Provide clear communication and top-tier customer service to ensure positive user experiences.
• Maintain accurate documentation of issues, solutions, and service desk processes for continuous improvement.

Requirements:

• Proven experience in IT support, focusing on aligning IT services with business objectives.
• Strong technical knowledge of Microsoft OS and productivity tools, standard business software, and networking fundamentals.
• Experience with Active Directory, remote access tools, and system setups.
• Excellent communication and interpersonal skills with a customer-first approach.
• Ability to prioritize tasks in a dynamic, business-driven environment.
• Work with moderate supervision.
• Possess or obtain HDI SCA certification within six months.