Location: 2 weeks in-office at our Mississauga, ON office (5 days/week), followed by 2 weeks remote. Schedule may flex based on business needs.
Hours: The IT Service Desk team operates on a rotational shift model between 7:00 AM and 7:00 PM to ensure balanced coverage across the team. This includes a shared rotation for weekend standby and call-out duties, planned in advance to support work-life balance.
Welcome to Specsavers – where we’re not just about eyecare and eyewear, but changing lives through better sight. Ranked the 5th Best Workplace™ in Canada and 12th globally by Great Place to Work®, we’re proud of our optometrist-owned model that makes high-quality, eyecare and eyewear accessible to all Canadians.
Founded 40 years ago in the UK by visionary husband and wife optometry duo Doug and Mary Perkins, Specsavers has remained privately owned since day one. Today, we are a $7.8 billion global business with over 45,000 colleagues across more than 2,700 retail optical locations.
In Canada, our support office is based in Burnaby, BC. Since entering the market in 2021, we’ve been scaling rapidly, now with over 270 locations nationwide. With advanced clinical equipment and a wide range of affordable, high-quality eyewear, we’re transforming the way Canadians experience eyecare.
If you’re passionate about making a difference and want to be part of a values-driven organization, join us as we continue to grow. Together, we can change lives through better sight.
What You’ll Do
The IT Service Desk - Team Lead will be the point of contact for IT Incidents and Requests escalated from IT analysts and functional support groups. This role will be to resolve problems and liaise with customers to find ways to continually improve services and processes. In addition, the Team Lead will provide people leadership, including coaching, mentoring, and performance management to support the development and success of the team.
Travel to different sites will be required to provide ELS (early life support) as we open new Support Offices or Distribution Centres in Canada.
Key Responsibilities
What We’re Looking For
Nice-to-have
Compensation: $75,000 - $90,000 base salary, plus quarterly bonus, profit sharing, and benefits. Actual compensation will be determined based on experience.
Speccies’ Benefits
Behaviours We Value
We hope that in applying with us, you value these things as well!
Our Hybrid Work Model
Experience the best of both worlds. At Specsavers, we embrace a hybrid approach that balances in-office collaboration with the flexibility to work from home. We come together in office three days a week to connect, innovate, and keep our culture thriving.
Equal Opportunity Employer
At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don't meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.
Accessibility and Accommodations
We are committed to creating an inclusive and accessible workplace. If you require accommodations at any stage of the application or interview process, please let us know by contacting us at careers.ca@specsavers.com We will work with you to meet your needs and ensure a fair and equitable experience.
#LI-CC1 #LI-Hybrid
Specsavers began 40 years ago with the vision of two optometrists, Doug and Mary Perkins, who set out to provide best-value eyecare to everybody.
Their passion for optometry has led Specsavers to become the largest privately-owned optical group in the world, delivering high-quality, affordable optical and hearing care in 12 countries. And it continues to shape the lives and experience of around 41,000 colleagues who are developing their careers with us across the globe.
