Are you a senior service desk professional ready to lead a team while staying close to the technology? As an IT Service Desk Team Lead, you will lead a team of IT help desk engineers, provide technical guidance on complex issues, and help deliver outstanding support experiences for our clients.
This is a hands-on role where you will spend time mentoring your team, managing service performance, supporting escalations, and contributing to technical outcomes. You will be a trusted leader within the Service Desk, driving accountability, collaboration and continuous improvement while leading by example every day.
We are The Missing Link, one of Australia’s most awarded IT providers, now backed by global powerhouse Infosys. For over 28 years, we have helped businesses succeed with cutting-edge Cyber Security, IT & Cloud, and Automation solutions. With 200+ team members and a culture built on inclusion, innovation, and impact, we offer a workplace where you are valued, challenged, and supported to grow.
We are THE MISSING LINK between where you are and where you want to be.
We are currently seeking an IT Help Desk Team Lead to join our team. In this role, you will play a crucial part in delivering exceptional support to our clients and ensuring their satisfaction. As part of our Help Desk Support Team, you will provide technical assistance, resolve incidents, and contribute to maintaining our high standards of service.
Key Responsibilities Include:
A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.
Here are some of the best bits about working at The Missing Link:
For over 28 years, The Missing Link has been a trusted technology partner to enterprise, government and high-growth businesses across Australia. Today, as part of global technology leader Infosys, we combine local expertise with world-class platforms to deliver innovation that scales.
Our strength is end-to-end delivery:
🔹 IT & Cloud: Build resilient infrastructure and cloud environments
🔹 Cyber Security: Defend with precision through proactive strategy and offensive testing
🔹 AI & Automation: Drive measurable business value with intelligent automation and AI enablement
Whether you're modernising your infrastructure, boosting productivity, or securing your environment, we make the complex simple, turning your technology vision into tangible business outcomes.
With 1,400+ certifications across 160+ vendor partners, our solutions are backed by deep expertise and trusted technology. We’re not just here to implement systems, we guide you through every step, simplify the complex, and secure what matters most.
What sets us apart:
✅ Infosys-backed global capability, locally delivered
✅ One of Australia’s most awarded and accredited IT consultancies
✅ CVE Numbering Authority, CREST and ISO27001 certified
✅ 98%+ CSAT and sub-30-minute SLA response
✅ End-to-end capability across cloud, cyber, infrastructure and AI
We are the missing link between where you are and where you want to be.
