Job Description

At Grace Design Studios, we are committed to creating an environment where our people feel supported, empowered, and able to do their best work. Our IT team plays a key role in making that possible by ensuring our systems and technology run smoothly and efficiently.

This position is responsible for supporting and administering network, systems, reporting, and application environments across the organization. The ideal candidate will perform a wide range of daily technical operations, including installation, maintenance, troubleshooting, and documentation of PC hardware, operating systems, software applications, printers, and communication systems.

You will work closely with IT team members, cross-functional departments, and end users to ensure timely, efficient, and high-quality resolution of technical issues while maintaining a strong focus on user experience and operational excellence. Travel may be required.

Responsibilities

• Provide technical support by diagnosing and resolving hardware, software, and system issues while maintaining optimal workstation performance.
• Configure and deploy new hire workstations, including hardware setup, account provisioning, and access management.
• Enhance IT operational consistency through development and adherence to Standard Operating Procedures (SOPs).
• Deliver exceptional customer service across multiple channels, including phone, email, and Microsoft Teams (chat and calling).
• Monitor and respond to service desk tickets in a timely manner, escalating complex issues as appropriate.
• Maintain strong working relationships with external vendors and service providers.
• Support the design, development, testing, and implementation of reporting solutions.
• Continuously pursue professional development to expand technical expertise and contribute to organizational growth.
• Perform additional duties and responsibilities as assigned by management.
  

Qualifications

• Experience with Microsoft 365 administration, including Teams and SharePoint
• Familiarity with Active Directory or similar user management tools
• Exposure to remote monitoring and management (RMM) tools
• Experience with device setup, deployment, and endpoint management
• Previous experience supporting users in a professional services environment

Benefits

• Employer-paid health insurance, effective the 1st of the month after date of hire
• Profit sharing bonuses
• 401(k) plan with an employer match
• Employer-paid short-term disability, long-term disability, and life and AD&D insurance
• Other voluntary benefits including vision, dental, accident insurance, critical illness, hospital indemnity, and supplemental life insurance are available
• Paid Time Off
• Holidays

Why Join Us?

At Grace, we value collaboration, service, and continuous improvement. In this role, you’ll have the opportunity to make a meaningful impact across the organization by helping our teams stay connected, supported, and equipped to do their best work.