& Summary
We’re a team that transforms vision into tech-enabled reality. We look for those who see technology not just as tools or platforms, but as the invisible infrastructure behind strategy, performance, and growth. We turn bold ideas into scalable, secure, and human-centered solutions.
SHAPING TOMORROW
Make a real impact, today, and tomorrow, through work that matters. Here, you will tackle today’s toughest challenges with a future-focused mindset;soour clients turn to us first when it matters most.
Make a real impact
In this dynamic environment, we are looking for an ambitious and self-drivenIT Service Desk Support Specialist to join our IT Operations team in Athens.
The IT Service Desk Support Specialist plays a critical role in delivering high‑quality IT support services and ensuring an excellent end‑user experience. Operating with a high level of autonomy, the role is responsible for managing incidents and service requests end‑to‑end, applying sound technical judgement, and contributing to the continuous improvement of IT service delivery.
You will act as a trusted point of contact for business users, supporting daily operations while helping to elevate service quality, knowledge maturity, and user satisfaction across the organization.
Provide senior technical guidance to analysts on complex incidents and service requests, ensuringaccuratelogging, prioritization, troubleshooting, escalation, resolution, and closure
Apply strong escalation judgement, engaging specialist or Level 2 teams whenrequired, and ensuring smooth handovers
Identifyrecurring issues and contribute to problem management activities and service improvement initiatives
Ensure high data quality within the ITSM tool, documentation, and resolution notes to support reporting and service insights
Provide hands-on technical mentorship - sit with analysts on complex tickets, walk through diagnosticmethodology, review resolution approaches, and teach escalation judgement
Act as a senior technical escalation point for complex or ambiguous cases beforeescalationto specialist teams
Create,maintain, and improve knowledge base articles, SOPs, and support documentation to increase first‑contact resolution and service consistency
Support workplace technologies including end‑user devices, identity and access, and collaboration platforms such as Microsoft 365
Actively contribute to IT initiatives (e.g.rollouts, upgrades, pilots) by supporting execution and user adoption
Promote a high‑quality, people‑centric support experience aligned with PwC service standards and values
Support Service Desk operational controls, including onboarding/offboarding checks, asset handover/return validation, CMDB accuracy, and exception escalation
Identifypractical AI, automation, and self-service opportunities that reduce repetitive Service Desk workload and improve user experience
What you bring matters
BRING YOUR BEST, EVERYDAY
Your skills, integrity, and curiosity make the difference. At PwC Greece, we match that with an environment that brings out your best every day – supported by people who inspire, challenge, and grow with you.
What we offer goes beyond a competitive package.It’sabout creating the conditions for you to learn, belong, and deliver impact. That means:
Your work-life balance supported by a hybrid working model
Your creativity sparked in collaborative office spaces
Your career growing through local and global opportunities
Your development advanced with continuous learning and certifications
Your well-being cared for with extra leave days and wellness initiatives
Your perspectivevaluedin an inclusive team where your impact matters
Want to unlock new value by applying your unique perspective and talents? At PwC Greece, you lead by example. Our standards for quality and care are high—and together we surpass them. We redefine possibilities for our clients and communities.
Challenge accepted?
Our circle of connection matters—it'sat the heart of what we do. Click here (PwC life)
All applicants will be acknowledged and treatedinthe strictest confidence.
At PwC, we help clients drive their companies to the leading edge. We’re a tech-forward, people-empowered network with more than 370,000 people in 149 countries. Across audit and assurance, tax and legal, deals and consulting we help build, accelerate and sustain momentum. Find out more at www.pwc.com.
PwC: Audit and assurance, consulting and tax services
PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Content on this page has been prepared for general information only and is not intended to be relied upon as accounting, tax or professional advice. Please reach out to your advisors for specific advice.
