Ninja 🥷🏽 نينجا

IT Service Desk Specialist

Ninja 🥷🏽 نينجا  •  Riyadh, SA (Onsite)  •  2 months ago
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Job Description

We are looking for an IT Service Desk Specialist to provide first-line IT support, resolve technical issues, and manage service requests to ensure smooth and uninterrupted business operations.

Key Responsibilities:

  • Handle IT incidents through ticketing systems and provide first-line support.
  • Troubleshoot hardware, software, and network issues (desktops, laptops, printers).
  • Resolve issues within SLA and escalate complex cases when needed.
  • Manage user accounts (creation, access, password resets).
  • Support onboarding and offboarding processes.
  • Install, configure, and maintain devices and IT assets.
  • Maintain documentation, reports, and IT records.
  • Provide user support, guidance, and basic IT training.
  • Promote cybersecurity awareness and best practices.
  • Identify recurring issues and suggest improvements.

Requirements

  • 2–4 years of experience in IT support / service desk.
  • Bachelor’s degree in IT, Computer Science, or related field.
  • Strong troubleshooting skills (hardware, software, network basics).
  • Experience with ticketing systems (e.g., Jira, ServiceNow, Freshservice).
  • Familiarity with Microsoft 365 and Google Workspace.
  • Good communication skills and customer-oriented mindset
Ninja 🥷🏽 نينجا

About Ninja 🥷🏽 نينجا

Born from big dreams in 2022, Riyadh, Ninja quickly leaped from concept to reality, fueled by the trust and loyalty of our vibrant community. From the start, we've been more than a delivery service; we're your go-to Ninjas for everything essential — grocery, bakery, coffee, beauty and hygiene products, and more, all delivered in stealth mode, in less than 30 minutes, thanks to our network of dark-stores and swift last-mile service. Through listening, learning, and relentlessly refining, today Ninja has become a symbol of efficiency and speed.

Craving a delivery service that matches your dynamic lifestyle, available at the swipe of a finger? Enter Ninja. With our app, a world of tens of thousands of products awaits your command, ready to be delivered with an unmatched speed. Whether it's a feast for tonight or the essentials for everyday life, we've got you covered, offering a seamless, hassle-free experience that is as fast as it is reliable.

Ninja's quest did not end in Riyadh. Our operations extended to cover all of Saudi Arabia (Jeddah, Eastern Province, Mecca, Madina, Kharj, Tabuk, Hail, Buraidah, and much more); and then beyond Saudi Arabia, we’re bringing Ninja to other GCC countries, like Qatar and Bahrain. This expansion isn't just growth; it's our pledge to provide everyone with Ninja's promise of speed, reliability, and convenience.

With Ninja, every delivery is an adventure, and every order is a mission accomplished. Join us on this exhilarating journey. Download the Ninja App! www.ananinja.com/app

Industry
Retail & Ecommerce
Company Size
1,001-5,000 employees
Headquarters
Riyadh, Saudi Arabia, SA
Year Founded
2022
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