Job Description

What you’ll do

In order to give the best experience to Doctolibers and to respond to the growth of Doctolib, we are looking for an IT Service Desk Partner (x/f/m) in our Nantes office.

On a daily basis, you will have to receive, qualify and process IT requests and incidents coming from Doctolibers working in the 4 countries in which Doctolib is established today (Germany, France, Italy, Netherlands).

What you'll do

Remote:

• Serve as the single point of contact for users requiring IT support (phone call, open ticket on the helpdesk platform).
• Handling of level 1 requests and incidents: access to applications, technical diagnosis, etc.
• Accompany the user from the opening of the ticket to its complete resolution
• Escalation of incidents to local IT Support teams (level 2).
• Detect incidents or recurring requests with a view to continuous improvement.
• Propose automation or processes to improve user satisfaction

On site:

• Being responsible of the IT Corner in our office in Nantes
• Meeting room management: test, update, replace hardware.
• This role may occasionally require lifting equipment up to 20kg (44 lbs)
• Occasional availability required outside standard business hours may be required for event support (typically once per month for approximately 2 hours)

Who you are

If you don’t meet all the requirements below but believe this opportunity matches your expectations and experience, we still encourage you to apply!

• You are service-oriented and solution-maker
• You are a good listener and ask relevant questions in order to reassure the users
• You are rigorous and autonomous, without forgetting teamwork.
• You know how to adapt to change and prioritize your daily tasks
• You speak English and Italian fluently

What we offer

• Free comprehensive health insurance for you and your children
• 25 days of paid vacation per year, plus up to 14 days of RTT
• Free mental health and coaching services through our partner Moka.care
• Work from abroad for up to 10 days per year thanks to our flexibility days policy
• Lunch vouchers (Swile card) worth €8.50 per working day, with €4.50 covered by Doctolib
• A subsidy from the work council to refund part of the membership to a sport club or a creative class
• 50% reimbursement of your public transport subscription
• Parent Care Program: receive one additional month of leave on top of the legal parental leave
• For caregivers and workers with disabilities, a package including an adaptation of the remote policy, extra days off for medical reasons, and psychological support

The interview process

• HR Screen
• Meeting with the manager
• Meeting with the team
• Reference check
• Offer

About the job

• Permanent position
• Nantes
• Start date ASAP
• Remuneration : fix + bonus on objectives (according to your profile)

At Doctolib, we believe in improving access to healthcare for everyone - regardless of where you come from, what you look like. This translates into our recruitment process: Doctolib is an equal opportunity employer. We don't just accept diversity at Doctolib, we respect and celebrate it!

The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, disability, or place of origin. If you have a disability, let us know if there's any way we can make the interview process smoother for you!

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If you wish to exercise your rights or if you have any questions about the processing of your data, you can write to us at hr.dataprivacy@doctolib.com.