Responsibilities:
Drive Servicedesk team operation
Maintain Shifts and roasters
Guide the ServiceDesk team for SOP/Policies
Ensure response time TAT to end users (emails/calls/walk-in, Portal tickets).
Monitoring Service Desk dash broad and sending alerts for SLA violations.
End to end front line coordination with Internal and external customer for IT queries,
Service requests, incident
Coordination with vendors and service providers and IT back-office activities.
Circulating Incidence reports / updates to stakeholders.
Skills required:
Excellent communication skills, written and verbal, preferably trained in voice and accent.
Experience in interacting with US clients.
Basic understanding IT setup and computing issues.
Prior exposure in working in ITIL driven IT ticketing tools like ManageEngine
ITIL V3 Foundation certification is added advantage.
T3COGNO Private Limited is a HR Services Company that offers end to end HR services and solutions to clients globally. Our vision is - To be a premier global talent services partner that empowers the business and our mission is to provide efficient, impactful and agile services/solutions and make a difference to our clients business. We believe in being an extended service wing for our partners.
We provide Talent Acquisition services including Executive search and Permanent Recruitment at various levels.
T3Cogno acts as a specialized consultant, enabling tailored end-to-end HRO services and is a solution enabler.
Why choose us?
Tailored Recruiting: Our Full Cycle Recruiting service is designed to meet your specific needs, from role design to offer acceptance.
Precision Sourcing & Screening:
We master the art of reaching the right audience, leveraging digital platforms and traditional channels with industry-specific market mapping and benchmarking activities.
Flexible Support:
Whether you need on-demand recruiters or assistance with project-specific hiring, we can scale both Vertically and Horizontally as per demand.
Cost-Efficient & Rapid:
Our Project RPO service is agile and efficient, perfect for seasonal or sudden hiring needs.
Our services streamline your hiring process, save costs, and ensure you attract top talent in an evolving marketplace.
