GBH

IT Service Desk Engineer (Junior)

GBH  •  Santo Domingo, DO (Onsite)  •  1 day ago
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Job Description


At GBH, we don’t just do tech—we live it, breathe it, and build it with purpose.

We’re the dreamers, the builders, the strategists who turn ideas into digital experiences that actually matter. Whether it’s crafting seamless mobile and web apps, unlocking insights through big data, or rethinking tech strategies, we do it all with impact in mind and belonging at heart.

We’re Geared for Impact. Built for Belonging. And always ready for what’s next.

Role Overview

We’re looking for an IT Service Desk (Junior) to help us guarantee the integrity of the information associated with the assigned cases. You will be responsible for meeting the expectations of our customers, through expert and comprehensive technical assistance. You will work autonomously in solving technical support cases, networks and assigned work in projects.

In this role you will be part of the ServiceDesk team. ServiceDesk takes care of the monitoring, proactive actions, and best practices, maintaining health status from a client-wide perspective. The IT Service Desk’s primary focus is to satisfy customer expectations, ensuring clear communication with the client.


You will have the opportunity to
collaborate with a talented and diverse team, embrace innovative solutions, and
grow professionally. We are committed to fostering a supportive and inclusive
work environment where everyone can thrive. Join us and let's GBH together.


You
will be responsible to:

  • Provide
    support to users regarding failures in their computer equipment, as well as
    software failures.

  • Assist
    users with the installation of physical or peripheral equipment.

  • Assist
    users with the installation of software in their computers for their work.

  • Installation
    or re installation of operating system on computers, as well as user-use
    programs.

  • Give
    preventive physical maintenance to users' equipment.

  • Assist
    with the monitoring of the client equipment administration platform.

  • Collect
    information about equipment in the customer's location.

  • Make
    suggestions of improvements for customers' equipment.

  • Generate
    a physical report of the cases attended to. This, in cases where the client is
    visited to assist users.

  • Settle
    cases in the ticket system. Create them, if they are not, document them and
    close them once finished.

  • Maintain
    a good SLA in assigned cases.


Meet the team you will work with:


We’re a team that empowers people. Instead of rules, we have three company values to let you do what you do best. You’re free to be passionate, innovative, collaborative, live a life of integrity, care for those you work with, and delight our customers.


On this team you´ll work with a group of talented professionals such as
Lisanny Blandino.



Requirements


  • You possess strong problem-solving skills

  • You have excellent interpersonal and communication skills.

  • Good task management and multi-tasking skills.

  • Advanced English skills are highly desirable.

  • Knowledge of basic network configuration in user equipment.

  • Knowledge in equipment monitoring platform and in case, tracking platform (ticket system).

  • Remote assistance platform management.

  • High work ethic orientation, self-motivation, and ability to work multiple cases.

  • Graduated or senior student of BS in Information Technology, Network Technologist, or equivalent experience in similar roles.

  • At least +2 years of working experience providing technological assistance of some kind.

  • Mastery of technological tools MS Office (Word, Excel, PowerPoint, Outlook), Skype.


Benefits


Why Join GBH?

  • Our Culture:
    A
    friendly, fast-paced, and inclusive environment.
    We rely on an open and empathetic culture that constantly promotes the growth of our team.

  • Learning & Development:
    We do our best to set the best baselines to accelerate your career.

  • Benefits & Rewards:
    We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.


What Happens once you apply?


Once you have completed your
application, we will review your profile and you will hear from us in a period
of 5 to 10 days maximum.


Equal Opportunity:
The selection process for this position ensures compliance with the principle of non-discrimination by sex, origin (including racial or ethnic), age, marital status, disability, religion or belief, political opinion, sexual orientation, union affiliation, social status, or language.

Know anyone perfect for this role? Refer a friend
here
.

Terms of recruitment

  • Indefinite employment contract

  • Rotational work schedule

  • Working days from Monday to Saturday (44 hours a week), occasional Sundays as part of the rotation

  • Complementary health insurance

  • Mobility: This is an on-site role at a client location
GBH

About GBH

We take pride in being the trusted partner for individuals and organizations crafting exceptional digital experiences. Whether you're a Founder, CxO, or simply seeking to elevate your digital presence, we empower you throughout the entire journey. From crafting a minimum viable product (MVP) to structuring high-performing operations, we consistently deliver exceptional results.  

UX Design, Software Development, QA, DevOps, and IT Managed Services – our comprehensive suite empowers us to tackle any challenge, seamlessly integrating the right technologies for maximum impact. We're not swayed by technology fads; your vision is our north star. 

Since 2005, our extensive experience ensures we navigate the complexities of digital projects with expertise and efficiency. We don't shy away from ambitious ideas – we embrace them. Successfully delivering hundreds of projects, we understand technology as a tool, not a goal. We wield it with precision to achieve your unique business objectives, not just chase the latest trends.  

People are at the core of everything we do. We foster a collaborative culture, valuing diverse perspectives and fostering a relentless pursuit of client satisfaction.  

Turn your vision into reality. Let's build something remarkable!  

Industry
IT & Software
Company Size
51-200 employees
Headquarters
New York
Year Founded
2005
Website
gbh.tech
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