OVERVIEW:
The IT Support Specialist is a mid-advanced position that serves as a point of escalation within the Help Desk department. This position will be responsible for several IT processes and will require the necessary mid to advanced technical and interpersonal skills to provide strong technical support in many areas of IT operations. This will include day-to-day support, and strong familiarity with IT Security and Infrastructure, In addition, this position should have the necessary experience to provide standard ERP support. The position requires to be onsite at any of the primary warehouse/office locations or any other locations as deemed necessary. The position will be responsible for 1 to 2, IT processes, and be assigned tasks and or projects from time to time by the Senior IT Manager as needed.
Responsibilities and Skills Set:
TASK/SKILLS PROFICIENCY LEVEL RANGE
CUSTOMER SERVICE – MINDSET 1 TO 3 – Advanced: Low, Mid, High
COMMUNICATION – ABILITY TO COMMUNICATE WELL AND PROFESSIONALLY 1 TO 3 – Advanced: Low, Mid, High
GOOD WORK ATTITUDE / ETHICS 1 TO 3 – Advanced: Low, Mid, High
WORKS WELL WITH OTHERS 1 TO 3 – Advanced: Low, Mid, High
COMPUTER HARDWARE – LAPTOPS / DESKTOP BREAK-FIX 1 TO 3 – Advanced: Low, Mid, High
MOBILE DEVICES (CELL PHONE, TABLETS) 1 TO 3 – Advanced: Low, Mid, High
WORKGROUP OFFICE PRINTER 1 TO 3 – Advanced: Low, Mid, High
ZEBRA PRINTERS 1 TO 3 – Advanced: Low, Mid, High
SCAN DEVICE (HANDHELD) 1 TO 3 – Advanced: Low, Mid, High
OFFICE 365 PRODUCTS (WORD, EXCEL, POWERPOINT) 1 TO 3 – Advanced: Low, Mid, High
OUTLOOK - MAILBOX 1 TO 3 – Advanced: Low, Mid, High
EXCHANGE – OUTLOOK ACCOUNT 1 TO 3 – Advanced: Low, Mid, High
TICKET SYSTEM 1 TO 3 – Advanced: Low, Mid, High
ASSET MANAGEMENT 1 TO 3 – Advanced: Low, Mid, High
AZURE ACTIVE DIRECTORY 1 TO 3 – Advanced: Low, Mid, High
ON-PREM ACTIVE DIRECTORY 1 TO 3 – Advanced: Low, Mid, High
ONBOARDING PROCESS 1 TO 3 – Advanced: Low, Mid, High
OFFBOARDING PROCESS 1 TO 3 – Advanced: Low, Mid, High
MULTIFACTOR SECURITY PRODUCT (DUO SECURITY) 1 TO 3 – Advanced: Low, Mid, High
VPN – CISCO ANYCONNECT 1 TO 3 – Advanced: Low, Mid, High
CITRIX - WORKSPACE 1 TO 3 – Advanced: Low, Mid, High
ONEDRIVE 1 TO 3 – Advanced: Low, Mid, High
TEAMS 1 TO 3 – Advanced: Low, Mid, High
REMOTE TOOLS 1 TO 3 – Advanced: Low, Mid, High
ERP SYSTEMS (PRELUDE, SAGE, TRX, QUICKBOOK) 1 TO 3 – Advanced: Low, Mid, High
WINDOWS SERVER 1 TO 3 – Advanced: Low, Mid, High
NETWORK FIREWALL 1 TO 3 – Advanced: Low, Mid, High
NETWORK ROUTER 1 TO 3 – Advanced: Low, Mid, High
NETWORK SWITCH 1 TO 3 – Advanced: Low, Mid, High
NETWORK PATCH PANEL / NETWORK PORT WALL JACK 1 TO 3 – Advanced: Low, Mid, High
ACCESS POINT (WIFI) DEVICE 1 TO 3 – Advanced: Low, Mid, High
FIELD TECHNICIAN – SITE TO SITE SUPPORT (TRAVEL) 1 TO 3 – Advanced: Low, Mid, High
USER ACCOUNT MANAGEMENT CLEARANCE 1 TO 3 – Advanced: Low, Mid, High
(2) TWO– IT SUPPORT PROCESS ASSIGNED (ONBOARDING, OFFBOARDING, ERP SYSTEMS) 1 TO 3 – Advanced: Low, Mid, High
KNOWLEDGE BASE ARTICLES 1 TO 3 – Advanced: Low, Mid, High
PROCESS AND PROCEDURE DOCUMENTATION 1 TO 3 – Advanced: Low, Mid, High
ITIL Foundation Certification is a plus, not a mustNetwork Troubleshooting ExperienceAn extensive amount of experience in basic computer troubleshootingExperience with Active Directory (Account Creation, password reset, OneDrive)A+ / Network + / Security+/MCSA / MCSE are a plus, but not required
A partnership with Singer Equipment Company means tailored service and unmatched solutions for foodservice businesses of all sizes. For over 100 years, our team has delivered their passion for service combined with deep industry knowledge – a winning combination for our customers.
The Singer Equipment family of responsible, knowledgeable, and friendly professionals is focused on the unique needs of each customer. Wherever you are, whatever your sector, we are prepared to offer personalized, end-to-end solutions to meet the individual demands of your operation. Our experienced Contract Design and Build team efficiently executes projects nationwide and boasts 18 market-specific teams spanning the industry.
You will find dedication across our company. The Singer fleet, based on the East Coast, is committed to reliable delivery for our customers. Our logistics and operations teams share that focus, emphasizing integrity, honesty, and timely communication as they support our sales force and customers.
From custom commercial kitchen design and construction to one-stop wholesale supply management, Singer Equipment Company delivers on your every need with specialized expertise, responsive support, and a history of success across the foodservice industry.
