Job Description
Why Singer?
Singer Equipment Company is not just a seller of food equipment – we cultivate partnerships and amplify success. Singer isn’t just a place to work; it’s a place to thrive. We empower our employees, fostering an environment where they can grow professionally and contribute to something larger than themselves.
We are the proud, 3-time recipient of the Foodservice and Supplies Dealer of the Year Award. Our commitment to our customers has earned us an unbeatable reputation within our industry. This is your opportunity to join a winning team!
At Singer Equipment Company, we value each and every one of our dedicated staff and therefore are pleased to offer a competitive starting wage, a comprehensive benefits package including: medical, dental, vision, short term and long-term disability, 401K with company match, group life insurance, flexible spending, paid time off, and paid holidays.
Why You'll Love Working Here:
• Make a Difference: Work with enthusiasm and integrity while ensuring communication, coordination and collaboration.
• Collaborative Spirit: Be part of a supportive and dynamic team environment.
• Growth Opportunities: Develop your skills and advance your career in a dynamic industry.
• Competitive Compensation & Benefits: Enjoy a rewarding package that reflects your contributions.
The Service Desk Analyst II is a mid-level position that serves as the first point of contact that will help our customers seeking technical assistance. This role requires regular on-site presence.
Remote work may be approved on a limited basis at management’s discretion, taking into account business needs, individual performance, and team coverage.
ESSENTIAL FUNCTIONS
• Respond to requests for technical assistance via phone, chat, or email
• Diagnose and resolve technical issues remotely
• Log all customer interactions into the ticketing system.
• Receiving Tier 1 escalations
• Escalate to internal /external Tier 3 after exhausting all troubleshooting steps
• Follow incidents through to resolution
• Provide regular updates to customers on their support requests
• Providing customers with support for corporate-owned assets (primarily workstations, laptops, servers), which will include basic help desk support up to advanced troubleshooting
• This position involves troubleshooting workstation, networking, storage, and server issues on a variety of platforms
• Good verbal and written communication skills are a must
MINIMUM QUALIFICATIONS
• High school diploma or GED
• Microsoft Office 365 experience
• Tech savvy with working knowledge of Microsoft Office products
• Good understanding of computer systems, mobile devices, and other tech products
• Proficiency in English
• Excellent communication and interpersonal skills
• Customer-oriented and cool-tempered
• May be required to work 1st and or 2nd work schedule
• Moderate physical activity that requires handling and or lifting objects up to 25 pounds
• Some traveling is required to the different locations
• Knowledge of PCI standard compliance requirements is a plus, not a must
• ITIL Foundation Certification is a plus, not a must
• Network Troubleshooting Experience
• An extensive amount of experience in basic computer troubleshooting
• Experience with Active Directory (Account Creation, password reset, OneDrive)
• A+ / Network + / Security+/MCSA / MCSE are a plus, but not required
Candidates are encouraged to apply even if they do not meet all listed requirements. We recognize that skills and potential can take many forms, and we value diverse experiences that may not align perfectly with traditional qualifications.
Are you ready to take your career to the next level? Apply today and let's cook up some success!
Singer Equipment Company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status under applicable law.
