At John Holland, our purpose is simple – we transform lives with everything we do.
We’ve always known that infrastructure is about people — our customers, our employees, and the communities in which we work every day.
That’s our difference. Deep experience and capability with a genuine care about creating better lives for people along the way.
Be part of the team that’s up for the challenge of transforming lives for good.
We’re at the forefront of AI in construction and are undertaking a large digital transformation. Our internal IT team is focused on providing service delivery excellence, optimised and resilient infrastructure, secure technology, innovative and scalable technology solutions, data driven solutions, and best in class digital experiences.
You will join an experienced IT team, focussed on working collaboratively to deliver and support IT services to John Holland. We use the ServiceNow platform to support the business across the entire range of end user IT and systems. We operate in a Windows 11, autopilot and intune managed environment. Our focus for the coming year will be on further improving our ServiceNow Catalogue, automating existing processes and adhering to cyber security best practices.
We are currently seeking an enthusiastic IT Service Desk Analyst to join our Information Technology (IT) team, based out of John Holland’s Pyrmont office in Sydney.
You will be the first point of contact for IT related enquiries as raised by JHG employees and contractors. Inbound calls will range from Level 1 through to Level 2 service enquiries. Level 1 work includes basic troubleshooting, password resets, application support, managing end-user IT, mobile phone setups and following up incidents/requests. Level 2 work will have more in-depth troubleshooting and incident resolution.
Flexibility to work a shift scheduled within the 7am–7pm EST open hours, as well as manage walk‑up technical queries at the JHG office Tech Bar during office hours, is essential.
This position will require you to a hold a relevant qualification in Computing or a similar discipline and have Help Desk and Level 1-2 support experience (ideally within construction/engineering).
An accreditation such as Microsoft Certificates or Information Technology Infrastructure Library (ITIL) certification will be highly regarded.
You will enjoy working collaboratively and be able to foster effective strategic relationships with people at all levels both internally and externally. Your ability to provide a great user experience and deliver IT support aligned to the business requirements will see you succeed in the role.
Your success is reflected in ours, so we’re committed to being an employer of choice. We pride ourselves on having a diverse and inclusive workplace, as different perspectives and ideas will deliver our long-term success.
We want you to be with us for the long-term, so providing you with rich career experiences and ongoing development is our priority.
We’re about connecting your sense of purpose to ours. We understand that your career is one of the biggest ways to have an impact on the world. We also believe in supporting you as a whole person, not just an employee.
We reward and support our people in so many ways. This starts with being flexible about how different people like to work. From generous leave policies to wellbeing and relationship support, your needs sit at the heart of our employee benefits.
We offer:
Competitive remuneration with salary continuance, and salary sacrifice options.
Great leave benefits including 18 weeks paid parental leave with super and up to an extra 18 weeks of super paid on further periods of unpaid parental leave, multicultural leave exchange and two extra days to prioritise your wellbeing.
Career progression underpinned by our exciting pipeline of work means you’ll have the opportunity to work on iconic projects that are shaping cities and communities.
Learning and development opportunities where you’ll have access to emerging talent programs, building your career through clear career pathways, plus technical and leadership training and development opportunities.
Inclusion, diversity and equity is part of how we work. We want everyone at John Holland to feel that they belong – that’s why we’re working hard every day to foster a more inclusive culture, backed by a business-wide inclusion strategy to bring about meaningful change. We’ve also got active employee resource groups that support our commitments including those around gender equality and reconciliation.
Flexibility means different things to different people. Whether it’s flexi-hours, flexi-parenting, flexi-leave, flexi-shifts or flexi-work, we’re committed to helping our people work flexibly.
At John Holland, our purpose is simple: we transform lives. And we do this with everything we do.
From humble beginnings 75 years ago, we are proud to be one of Australia’s leading building, infrastructure, rail and transport companies.
We’re incredibly proud of our history in Australia – but it’s what we’re delivering for the future that drives our teams each and every day.
Our diverse experience and expertise enable us to create innovative and enduring solutions for our customers.
The fact we can do this across multiple industry sectors means we’re up for any challenge.
We’re currently delivering many of Australia’s largest infrastructure projects – from the Melbourne Metro Tunnel and Sydney Metro to the Australian-first Kidston Pumped Storage Hydro Project in Queensland – as well as significant water, property and urban renewal projects.
You’ll even see us operating buses, trains and trams.
Our people-first philosophy puts us at the front of the industry and continues to attract the best and brightest talent.
Our customers trust us to deliver complex, city-shaping projects because we push boundaries and employ innovation in everything we do.
We transform lives.
