Posting Id 3382 Department Corporate and Financial Services Division Information Technology Section Client Services Job Grade Contract SEA Grade 04 Rate of Pay $36.70 - $43.17 Hourly Job Type Temporary Full Time Employee Group SEA Replacement/New Position New Vacancy Contract Length One year Posting Type Internal and External Posting Date 06/15/2026 Application Deadline 06/29/2026
This is an on-site role within the IT Division, located on the 5th floor at 225 East Beaver Creek Rd. and at Richmond Hill Public Library Central Branch, 4th floor at 1 Atkinson St., Richmond Hill.
The IT Service Desk Analyst will provide first-line technical support to internal City and Library staff 5 days per week, working 8-hour shifts, Monday through Saturday, between 8 a.m. and 8 p.m. The IT Service Desk Analyst will install and configure personal computers, printers, peripheral equipment, and mobile devices. Provide support to clients through the IT Service Desk function and resolve issues, ensuring system/data integrity is maintained. This role will occupy the Primary IT Service Desk and Desk Side Support roles to ensure all aspects of supporting end users are addressed as required and that adequate telephone coverage is provided to ensure a live answer during IT Service Desk operating hours.
The IT Service Desk Analyst is the single point of contact for the organization when interacting with the IT Division (Incident Management Process), and as such, the IT Service Desk Analyst will be responsible for creating heat tickets and tasks in the facilitation of the ongoing service management and incident management processes as they relate to the technology needs of the organization. This role will perform administrative tasks as assigned and will input, maintain, and track the ongoing status of all end-user technology assets within the City’s Configuration Manager Database (CMDB). The IT Service Desk Analyst will help with the preparation and deployment of hardware for capital projects.
Service Desk Operations and Technical Support
Technology deployment
Administration and Asset Management
A college diploma or university degree in computer science or business administration with related work experience, considered an asset
Microsoft, ITIL v4 Foundations, and Help Desk Institute – HDA (Help Desk Analyst Certification). A+, Network +, LEAN Six Sigma Yellow Belt (or higher), considered an asset.
Minimum 1 year experience in a helpdesk and/or technical support role
Attention Internal Candidates: All current City of Richmond Hill employees are required to apply via the ‘ View Jobs for Current Employees’ link on the City’s Careers Page
We thank all candidates for their interest, however, only those under consideration will be contacted.
The City of Richmond Hill is committed to inclusive, barrier-free recruitment and selection processes. If contacted to participate in the recruitment and selection process, please advise Human Resources if you require an accommodation.
With a population of more than 202,000 residents and 5,000 businesses, Richmond Hill is one of Canada’s most desirable and growing communities. Recognized by the Conference Board of Canada with an ‘A’ grade as an attractive community, it is one of six Canadian municipalities to receive this ranking and the only suburban and GTA municipality to do so.
Safe, clean and committed to managed growth, its culture is welcoming and diverse, and values environmental sustainability. Dedicated to providing exceptional public service to its community, Richmond Hill’s municipal government serves a distinctive, dynamic and active town with a rich history and a friendly, down-to-earth character. Richmond Hill’s vision, “Where people come together to build our community,” builds on its past and recognizes the continued importance of partnership between the municipal government and the community it serves.
