Job Description

What we offer:
The only way to truly know the benefits of this culture is to experience it as an EMR employee, but some examples of the support we offer include:
• Competitive pay rates and a bonus scheme
• 25 days annual leave plus the option to buy or sell leave
• Enhanced maternity and paternity leave
• Employee support, including life assurance and critical illness pay
• Wellbeing Scheme, giving every colleague – and their dependents – unlimited access to GPs and counselling, as well as cash back on a wide range of health and wellbeing treatments
• 24/7 anonymous access to advice on any aspect of health and wellbeing
• Financial wellbeing support, including access to affordable loans, savings plans, advanced earned pay and financial education
• Savings on online purchases from retailers and utilities to entertainment and beyond
• Cycle 2 work scheme

We’re proud to have achieved Great Place To Work status for three years running - and to be recognised among the UK's Best Workplaces in Manufacturing, Production & Transportation.
But it's about so much more than badges to us, it's about being recognised by our people for the continuous work we do to do better for them.

About our opportunity

We are looking for a 1st Line Service Desk Analyst to join our dynamic IT support team. If you have a passion for technology and a talent for troubleshooting, this is a great opportunity to provide technical support to internal staff across a variety of platforms.
The hours: 40 hours per week (Monday – Friday, rotating shifts between 6am and 4:30pm) & Saturday & Bank Holiday Rota: 7am – 1pm (with additional pay)

What you will be doing
• Be the first point of contact for technical assistance via phone, email, or ticketing system.
• Troubleshoot and resolve hardware, software, and network issues for end users.
• Escalate complex issues to higher-level support teams or other departments.
• Document technical issues, solutions, and troubleshooting steps.
• Educate users on IT best practices and basic troubleshooting techniques.
• Collaborate with the team to improve internal processes.
About you

• Knowledge of Windows and MacOS systems.
• Experience with Office 365 (OneDrive, SharePoint), Active Directory, and Azure AD.
• Understanding of network fundamentals (LAN, WAN, DNS, DHCP, VPN).
• Experience with Intune and mobile device management.
• Proficient in troubleshooting hardware (laptops, desktops, printers, mobile devices).
• Basic knowledge of VoIP phones and softphone applications.
• Familiarity with endpoint security and cybersecurity best practices (MFA, password policies, phishing awareness).
• Full driving licence.

Who we are:

Our purpose is to create a future where the materials we use don’t need to be extracted from the planet.’

At EMR, we give new life to unwanted materials. Every year, we recycle 10 million tonnes of metals and plastics, saving 19 million tonnes of carbon from entering the Earth’s atmosphere, diverting waste from landfill and protecting resources and habitats.
We couldn’t do any of this without our team members. In return for all they do, we do everything we can to create an environment of belonging, value, support and growth.
We’re proud to have achieved Great Place To Work status, but it’s about so much more than a badge. It’s about being recognised by our people for the continuous work we do to do better for them:

‘The people who work here are from varied backgrounds and have a variety of beliefs, all of which are accepted and respected.’
‘I’m encouraged to keep a healthy work-life balance so that I can be performing at my best.’
‘I’ve been supported every step of the way in my career progression.’
‘‘EMR offers a fantastic and inclusive environment; collaboration across the whole business, humility and hard work.’

We couldn’t do any of this without our team members. In return for all they do, we do everything we can to create an environment of belonging, value, support and growth, underpinned by our Company values of We Care and We Do.
• We Care
◦ Integrity – our people are Respectful and Honest
◦ Trust – our people are Collaborative and Genuine
• We Do
◦ Accountable – our people are Determined and Responsible
◦ Innovative – our people have a Growth Mind-set and are Progressive
If you want to be part of something bigger than yourself, have a role that really makes a difference and work with likeminded people towards the same purpose, click the link to apply.

Recruitment Agencies
We operate a strict Preferred Supplier List (PSL) and do not accept speculative CVs. Any unsolicited CVs, whether related to a specific position or submitted speculatively, will not be considered.