We are looking for an enthusiastic Service Desk Analyst to join our IT Services team.
We’re a growing business and are keen to find applicants who enjoy working within a collaborative and busy environment, take pride in their work, and are motivated to make a positive impact through what they do day-to-day.
The Service Desk is the face of IT, and providing a personal, professional service is important to us. Together, we focus on building trust and strong working relationships with our colleagues across the business, taking clear ownership of issues, and working proactively to resolve problems in a way that delivers a high level of satisfaction.
In this role, you will work closely with a team of like-minded IT colleagues, where you will grow your skills and have exposure to new tools, techniques and technologies. We encourage initiative, collaboration, and thoughtful problem-solving, as well as continuous improvement in how we deliver support.
If you enjoy working within a team that puts customer service at its centre, values ownership and accountability, and enjoy providing hands-on IT support while learning and developing, then we are looking for you!
You’ll be joining a team of 6, within a wider department of 30, and play a key role in providing IT Support to over 700 colleagues.
The role is hands-on, with regular opportunities for in-person and 1:1 support, balanced with effective use of remote support and other tools where appropriate. You’ll provide technical support to a wide range of colleagues working at Cambridge Consultants, including corporate staff, engineers, scientists, and other specialists.
The team works on a flexible rota basis to cover core business hours between 8am and 6pm Monday to Friday. After an initial settling-in period we will be able to offer you the option of hybrid working.
Cambridge Consultants has a strong culture of knowledge sharing, and the IT Services group is no different. You’ll be supported with training, guidance, and opportunities to learn, while also being encouraged to contribute your own knowledge and ideas. Ongoing development is treated as an important and intentional part of the role, helping both individual growth and the effectiveness of the wider team.
Your days will be varied, but will typically include:
If you’re excited about the role but don’t meet every requirement, we encourage you to apply as training will be provided. You’ll have the autonomy to organise your day and prioritise your workload, with support from the rest of the team.
We do deep tech, you create the future… we are Cambridge Consultants. We do extraordinary, new-to-the-world deep tech innovation. What is deep tech? It’s a mindset; a bold strategy that harnesses radical science and engineering to achieve things no-one else can. It enables our clients to gain unassailable commercial advantage from defendable technology that they own. Markets are redefined, and the world takes notice.
As the deep tech powerhouse of Capgemini, we’re ready to work with you to create technologies, services and products that have never been seen before. And which will transform business, society and the planet. If your ambition is to shatter the status quo, it’s time to get the future you want – with the power of deep tech.
We are global team of 800 bright, talented people, delivering work across 35 countries from offices in Cambridge (UK) Boston (USA), Singapore and Tokyo. We have more than 140 laboratories and over 200,000 square feet of world-class design and development facilities.
Our people are united by the ambition to turn brilliant, breakthrough ideas into scaled technologies, products and services. Cambridge Consultants is trusted by some of the world’s biggest brands and most ambitious start-ups to achieve their critical technology-based aspirations – and we’ve been doing it for more than 60 years.
