Job Description

Our Brand

Established in 1938, Oroton has evolved over the decades to be a modern lifestyle brand, synonymous with craftsmanship, accessible luxury and a unique Australian sense of beauty. We are inspired by our purpose of creating accessible modern luxury for real life and sharing it with the world.

The Role

As an IT Service Desk Analyst, you will provide first and second-level technical support across Head Office and Retail outlets, ensuring incidents are resolved within defined SLAs using the ITIL framework. You’ll support various IT systems, including POS, desktops, Microsoft 365, Active Directory, and server infrastructure. The role also includes maintaining security through patching, antivirus protection, network monitoring, and handling onboarding, offboarding, and hardware/software maintenance. Strong collaboration with internal teams and external vendors is key to enhancing service delivery and supporting technology goals.

Please note this is a 6-month contract position based in our Sydney Support Office, working full-time, Monday to Friday.

Key responsibilities include:

• Provide 1st and 2nd level support to Head Office and Retail users, ensuring timely resolution of issues within SLA using the ITIL framework.
• Log and manage all incidents and service requests through the JIRA ticketing system.
• Support and troubleshoot POS systems, desktops, Microsoft 365, and communication platforms.
• Assist in maintaining server uptime (+99%) across multiple applications.
• Manage onboarding and offboarding processes, including hardware and account setup.
• Administer and monitor the Meraki network and other system monitoring tools.
• Provide support for Active Directory, email, file storage, and office IT systems.
• Maintain and support Windows PCs, Macs, laptops, and mobile devices.
• Ensure system and data security via patch management, antivirus, firewalls, backups, and network tools.
• Troubleshoot applications and assist in creating and maintaining SOE images for deployment.

Our ideal candidate will have:

The ideal candidate for this role will have a passion for achieving results and a strong desire to empower others to reach their goals through the effective use of technology.

• 1-2+ years helpdesk technician experience
• Experience with Windows 11 and Mac OSX
• Experience administering Windows Servers and Hyper-V
• Experience in Office 365 and MS Office applications
• Exposure to Active Directory and LAN networks
• Tech savvy with knowledge of the workings of Desktop computers and their connectivity
• Windows desktop SOE build and MAC desktop experience
• Ability to autonomously triage, resolve 1st level faults and escalations
• Excellent communication skills, professional, enthusiastic and can do attitude
• BSc/BA in IT, Computer Science or relevant field
• Availability and flexibility to be scheduled for on-call rosters and after hours escalations

Benefits and Culture

In joining Oroton, you will be joining a group of talented, fun and supportive individuals who are all committed to their craft and to the enduring success of this Australian iconic brand.

• Flexible working options for a hybrid approach to work
• Learning & development opportunities, with internal promotions a priority
• Generous product discounts and lifestyle benefits (fitness membership discounts, salary packaging options + more!)
• Access to our Employee Assistance Program and well-being initiatives

If this sounds like your next role and you hold the relevant experience and skills, we would love to hear from you! Tell us your story and why you think you are the person that should join our team.

Only applicants with working rights in Australia will be considered for this opportunity.