Job Description

Let's connect: If you want to experience how things are done in the Global Information Technology Service Desk team at our headquarters in Hannover / Germany, join us on a permanent basis, commencing at the earliest possible date as an IT Service Desk Analyst #LI-DNI

You can look forward to

• In 1st level, you process incidents, manage their further progression (e.g. forwarding to subsequent incident levels) and monitor the resolution throughout
• You ensure clear and complete documentation of the incidents
• Through proactive and reactive performance monitoring, you identify potential disruptions at an early stage and initiate appropriate measures
• You process service requests including necessary clarifications and communicate transparently with users as part of the request‑fulfilment process
• By creating and maintaining content in the global knowledge base, you make solutions available efficiently and sustainably
• You continuously develop existing support scenarios and intake channels in order to sustainably improve service Quality

You come equipped with

• Professional experience in the service sector, for example in a service‑oriented IT environment and/or through vocational training in an IT or hotel/tourism environment
• Knowledge in working with service management tools (e.g. ServiceNow)
• Experience with client operating systems, networks and IT processes is desirable
• Basic hardware knowledge
• German and English at business‑fluent level, for supporting local and international colleagues
• A service‑oriented way of thinking and working, as well as strong intrinsic motivation to continuously develop yourself

You may not meet every requirement listed in the job description. However, if you bring strong expertise and identify with our values Responsibility, We-spirit and Drive, we look forward to receiving your application!

We offer you

• Flexibility A hybrid work model with flexible working hours and 30 days of annual leave
• Work Abroad Up to 30 days a year within the EU Member States, Iceland, Liechtenstein, Norway and Switzerland
• Financial Benefits Company pension scheme, employee shares at favourable conditions, vacation and Christmas allowances as well as financial participation in the company's success
• Worry-free Relocation Wrap-around (financial) support for your accommodation search and relocation to Hannover
• Lifelong Learning Innovative programme of further training, including e-learning, specialist seminars, soft skills training, language courses, opportunities for work shadowing in other departments
• Digital Fitness In short training sessions, we show you how to make your daily work more efficient and smarter using our AI tools – especially Microsoft Copilot
• Healthy Work Environment Ergonomic workstations, outstanding canteen with rich selection of regional dishes ranging from vegan to hearty made with organic ingredients
• Corporate Fitness Hansefit membership across Germany or at Daily Fitness gym in Hannover (here also with access for family members)
• Corporate Benefits Discounts on products and services from well-known vendors (including travel, fashion and technology)
• Individual Family Support Company daycare facility and free, anonymous external counselling on personal, professional and psychological matters
• Mobility Ease of mobility with a free pass on local public transport (Deutschlandticket) and bicycle leasing (JobRad), free parking and electric charging stations for cars and bikes
• Connecting Power Together we enjoy parties, team events and internal networking activities

We are #somewhatdifferent – people with their own stories, experiences, and career paths. Everyone is welcome! Apply with just one click on the „Apply now“-button and become part of our diverse team! We'd love to hear about your skills and experiences. No need to upload a photo – it won't impact your application.

More on our work environment, your entry opportunities and development prospects can be found at www.hannover-re.com/en/career

Engel Schiemann | Hannover Re | personnel@hannover-re.com