Job Description

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and apply within Workday by searching for “Find Jobs for Students”.

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.

Closing Date:

06/19/2026

Type of Position:

Professional Staff - Project/Program Administration

Workstudy Position:

No

Job Type:

Temporary (Fixed Term)

Work Shift:

Sponsorship Available:

No

Institution Name:

University of Arkansas System

Since its inception, the University of Arkansas System has developed a tradition of excellence that includes the state’s 1871 flagship, land-grant research university; Arkansas’s premier institution for medical education, treatment and research; a major metropolitan university; an 1890 land-grant university; two regional universities serving southern and western Arkansas; five community colleges; two schools of law; a presidential school; a residential math and science high school; a 100 percent-online university and divisions of agriculture, archeology and criminal justice. The individual entities of the UA System maintain cooperative strength as well as diverse offerings that exhibit unmatched economic and social impact to the state.

The UA System provides communities in Arkansas with access to academic and professional opportunities, develops intellectual growth and cultural awareness in its students and provides knowledge and research skills to an ever-changing society. The system enrolls more than 60,000 students, employs over 17,000 employees, and has a total budget of over $2 billion. An intrinsic part of the texture and fabric of Arkansas, the UA System is a driving force in the state’s economic, educational and cultural advancement.

Department:

IT Service Management

Department's Website:

www.uasys.edu

of Job Duties:

The IT Service Desk Agent is responsible for a wide range of activities related to service desk support. Examples of tasks that are expected to be performed include:

- Assisting staff members with the use of their computer equipment. This may include computer set-up and configuration, coordinating the delivery, return, or destruction of equipment, and troubleshooting application, network, or hardware issues. Commonly used applications include Microsoft Office, Microsoft Teams, Zoom and Zoom Rooms, Jira, Smartsheet, Docusign, and Workday.
- Updating tickets from member institutions which may include making phone calls to customers.
- Maintaining accurate knowledge base articles to assist users and agents with using equipment or software.
- Maintaining accurate equipment inventory records.

The successful candidate will possess demonstrated analytics skills and be able to coordinate activities in a collegial and collaborative environment. The successful candidate must have strong organization, written, and oral communication skills.

This position is:
- Not eligible for benefits
- An hourly position
- Part Time, 20 hours a week, Monday through Friday, 4 hours per day.
- An ON-SITE position, located in Little Rock, Arkansas

Qualifications:

Minimum Qualifications

The formal education of a high school diploma; plus two years of experience in computer applications support, network operations support, telephony support, Audio/Visual support, or a related field, preferably at an institution of higher education.

Salary Information:

$18.00 per hour

Required Documents to Apply:

Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume

Optional Documents:

Additional Information:

Recruitment Contact Information:

Terry Davidson, Director, IT Service Management, tdavidson@uasys.edu

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Criminal Background Check, Sex Offender Registry

The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:

Manipulate items with fingers, including keyboarding, Repetitive Motion, Sitting

Frequent Physical Activity:

Hearing, Talking

Occasional Physical Activity:

Standing, Walking

Benefits Eligible:

No