Spirax Group

IT Service Design and Transition Manager

Spirax Group  •  Republic of India (Onsite)  •  2 hours ago
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Job Description

IT Service Design and Transition Manager

Responsibilities

  • Create global service models, SLAs, OLAs, and support processes that meet diverse
    regional needs.
  • Lead global programs to standardise and optimise IT services, leveraging automation
    and best practices.
  • Act as a trusted advisor to BRMs and business leaders, ensuring IT services support
    business growth and transformation objectives.
  • Provide clear, timely updates to global stakeholders on service design progress,
    risks, and benefits.
  • Ensure global services adhere to ITIL, security, and regulatory standards across all
    jurisdictions.
  • Develop and maintain global knowledge articles and documentation to support
    service adoption and operational excellence

Experience

  • 5+ years in IT Service Management, Service Design, or Transformation roles
    within a global organisation.
  • Proven experience in designing and implementing IT services across multiple
    regions.
  • Strong track record of stakeholder engagement, including collaboration with
    BRMs and senior business leaders.
  • Experience managing global transformation projects and working with distributed
    teams
  • ITIL v4 Foundation (essential); ITIL Service Design or Managing Professional
    (desirable).
  • Project Management certification (PRINCE2, PMP) desirable.
  • Degree in Information Technology, Computer Science, or related field desirable

Spirax Group is a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.

Our Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 165 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones!

Our Purpose, supported by our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.

Everyone is Included at Spirax Group

We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.

Spirax Group

About Spirax Group

Spirax Group is the new name for Spirax-Sarco Engineering.

We are a global thermal energy and fluid technology solutions Group, positioned to play a critical role in enabling the industrial transition to net zero, in support of our Purpose, to create sustainable value for all our stakeholders, as we engineer a more efficient, safer and sustainable world.

Our solutions improve the operating efficiency and safety of the critical industrial processes that sit behind the production of consumables used every day. Our recently launched new-to-world decarbonisation* solutions use proprietary technologies to electrify boilers, for the raising of steam, as well as the electrification of other critical industrial process heating applications.

Our Group comprises three world-leading Businesses:

Steam Thermal Solutions helps customers control and manage steam within their mission critical industrial applications, helping to put food safely on the world’s tables and keep our hospitals running.

Steam Thermal Solutions includes:

Spirax Sarco

Gestra

Electric Thermal Solutions has proprietary technologies that deliver electrification solutions at scale in industrial settings. We also deliver freeze protection and defrost solutions critical to aviation and space industries and ensure thermal uniformity in semiconductor chip manufacturing to power the critical electronic systems we rely on.

Watson-Marlow Fluid Technology Solutions is engineering vital fluid technology solutions that optimise the efficient use of resources and support advancements in global health, such as lifesaving vaccines and gene therapies.

Spirax Group is a FTSE 100 Company, headquartered in Cheltenham (UK). We have 37 strategically located manufacturing plants around the world, with 10,000 colleagues, operating in 66 countries and serving 110,000 customers globally.

* Eliminates Scopes 1 and 2 greenhouse gas emissions when connected to a green electricity source.

Industry
Manufacturing & Production
Company Size
501-1,000 employees
Headquarters
Cheltenham, GB
Year Founded
Unknown
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