Job Description

About the McGrath Foundation:

We are the McGrath Foundation.

Each of us, and all of us, together.

And what we do matters.

It matters to the thousands of families going through cancer.

They are why we show up each day. The families we know and the ones we don’t.

The families that need the support of a McGrath Cancer Care Nurse.

Showing up at the McGrath Foundation means showing up with your head and your heart.

It means bringing all your knowledge, your expertise, and your experiences.

And matching it with all your care, your courage and the commitment to support others.

We are the McGrath Foundation. Care to join us?

Why the McGrath Foundation is a great place to work:

We have a clear purpose: What we do and why we do it matters.

We have a strong brand: We are a trusted and well-known brand across Australia.

We support flexibility: We embrace hybrid working and where possible, offer flexibility in core hours, including part-time options.

We offer attractive salary packaging benefits: Not-for-Profit salary packaging is offered to reduce your taxable income and keep more of your pay in your pocket.

We care about your overall wellbeing: We offer a range of generous leave options and free access to Sonder, an innovative total wellbeing platform.

We have fun, together: The annual Pink Test and is our major fundraising event and it’s part of our DNA. We come together and work as a team to make it happen. We have fun and celebrate our success, because success means we can help deliver care to more people experiencing cancer.

We are looking for an IT Service Delivery and Security Manager to help provide technology, systems and security foundations that support our people and purpose. This is a practical, hands-on role where you will be close to the day-to-day work - solving problems, supporting users, improving processes and keeping our IT environment running smoothly and securely.

About the role:

Reporting to the Head of IT Operations and Enterprise Applications, you will be responsible for the day-to-day delivery of IT operations and cyber security across the Foundation. You will be actively involved in service delivery, IT procurement, end-user computing, telephony, vendor management and related outsourced services, while supporting practical improvements to the way we work.

This role leads a small team, but it is very much a hands-on position. It would suit someone who enjoys rolling up their sleeves, being an escalation point, working directly with stakeholders and balancing team guidance with practical delivery.

What your key focus areas will be:

• Manage and improve IT service management processes aligned to ITIL best practice.
• Lead end-user computing, hardware and software provisioning, and asset lifecycle management.
• Embed practical processes that improve efficiency, consistency and service quality across IT operations.
• Develop and maintain an Information Security Management System and support audit and compliance activities.
• Contribute to the IT Operations roadmap by identifying practical opportunities to improve service delivery, reliability and security.
• Provide guidance and act as an escalation point for IT operations across the Foundation.
• Produce clear and consistent management reporting across IT operations and security initiatives.

What you’ll bring:

• At least 5 years in IT management roles with strong hands-on capability across service delivery, cyber security, end-user support and day-to-day IT operations.
• A practical background in implementing an ISMS at an operational level, using frameworks such as ISO 27001, NIST and the ASD Essential Eight.
• Confidence working across the Microsoft 365 stack, including SharePoint, Teams, Defender, Intune, Purview and Copilot.
• Hands-on knowledge of ITIL-aligned processes such as Incident, Problem, Change and Service Request Management, ideally within Jira.
• Familiarity with overseeing AWS infrastructure, including domain lifecycle management.
• Capability in managing IT budgets, procurement processes and vendor relationships.
• A practical, collaborative leadership style, with the ability to support a small team while staying close to the work and building trusted relationships across the organisation.

Applying for this position:

If you are passionate about making a positive impact and you see yourself in this role, we'd love to see your application!

Please contact the People and Culture team via people.culture@mcgrathfoundation.com.au if you have any questions.

Please note, we review applications as they come in. Be sure to submit your application as early as possible to avoid missing out.

This is a direct search process so respectfully, no agencies please.