Job Description

About us

Artlist is a leading creative technology company on a mission to empower creators and brands to bring their vision to life with video. Offering cutting-edge AI tools and models for image, video, and voiceover creation, alongside high-quality creative assets and powerful editing tools, Artlist enables creators to stay on trend, and achieve their creative goals. Trusted by over 30 million creators worldwide and top brands including Google, Amazon, Microsoft, and Versace, Artlist provides a seamless, subscription-based platform with a global license, giving creators everything they need to produce professional video content efficiently. For more information, visit artlist.io

About the Role

We are looking for a tech-savvy, service-oriented IT Service & Automation specialist to join our team. This is a unique hybrid role (50/50 split) designed for someone who loves solving hands-on technical issues while possessing the mindset of an automation builder. You will provide top-tier support to our employees (primarily Mac environment) while actively streamlining our internal IT processes through low-code automation and API integrations.

What You’ll Do

• Service & Support (50%): Provide high-quality technical support (On-site) for our team, managing tickets via Freshdesk and ensuring a seamless employee experience.
• IT Automation: Identify manual bottlenecks and build low-code workflows to automate IT operations (e.g., Onboarding/Offboarding, permission syncing).
• System Administration: Manage and optimize our SaaS stack, including Google Workspace, Okta, and HiBob
• Fleet Management: Administer our Mac-based environment using JumpCloud (MDM) to ensure security and compliance.
• Integration: Use Webhooks and APIs to connect different platforms and create automated data flows between our internal tools.

Requirements

• Experience: 4+ years in IT Support / Operations / Automation in a fast-paced environment.
• The "Automation" Mindset: Proven experience building automations using low-code tools (Make, Make, Workato, Zapier, or similar).
• Technical Skills: * Proficiency in macOS troubleshooting and management.
• Hands-on experience with JumpCloud (or similar MDM solutions like Jamf/Kandji).
• Essential understanding of Okta (IAM) and Google Workspace admin.
• Ability to work with APIs and Webhooks to integrate SaaS platforms.
• Service-Oriented: Strong communication skills and a "can-do" approach to solving hardware and software issues.
• Environment: Ability to work primarily On-site and handle physical IT needs when necessary.

Bonus Points

• Experience with Freshdesk automation/orchestration.
• Experience with Slack automation/orchestration.
• Basic scripting knowledge (Bash/Python).
• Background in integrating HRIS (HiBob) with IT infrastructure.