Growth Resourcing

IT Service and Support Engineer for Helpdesk - Office Based Umhlanga

Growth Resourcing  •  KwaZulu-Natal, ZA (Onsite)  •  1 day ago
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Job Description

The Opportunity

Ready to level up your IT career?

We’re on the hunt for a driven, customer-obsessed Level 3 IT Support Engineer to join our fast-growing team supporting a UK-based Managed Service Provider.

This isn’t your average support role. You’ll be right in the middle of the action— solving real problems, supporting live environments, and playing a key role in onboarding and upgrading client systems.

If you thrive in a fast-paced environment, love solving complex technical challenges, and want to be part of a team that delivers real impact daily—this is for you.

What You’ll Be Doing

  • Taking ownership of Level 3 escalations—diagnosing, troubleshooting, and resolving issues with confidence
  • Managing ticket queues like a pro— meeting SLAs and keeping clients informed every step of the way
  • Supporting the 1st and 2nd Line team when it matters most (especially during busy periods)
  • Assisting with client onboarding, upgrades, and implementations across systems, hardware, and infrastructure
  • Keeping documentation sharp, accurate, and always up to date
  • Spotting trends, recurring issues, and contributing to continuous service improvements

What You Bring

  • Proven experience in an MSP environment (non-negotiable)
  • A strong customer-first mindset—you genuinely care about outcomes
  • Confidence communicating with users at all levels (from non-tech to technical stakeholders)
  • The ability to prioritise, troubleshoot, and deliver under pressure
  • A proactive, solutions-driven approach—you don’t wait, you act
  • Strong organisational skills with the ability to juggle multiple priorities

Requirements

Your Tech Toolkit

You’ll need solid experience in:

  • Microsoft Windows Server
  • Windows 10/11
  • Active Directory (user & group management)
  • Microsoft 365 / Office 365 administration
  • Networking fundamentals (DNS, DHCP, VLANs = a bonus)

Bonus points if you’ve worked with:

  • Microsoft Azure
  • PSA tools (Autotask or similar)
  • Backup & DR solutions (Veeam, Datto)
  • MS-102 (Microsoft 365 Administrator)

The Bottom Line

We’re looking for someone who doesn’t just “do the job” —
we want someone who owns it, improves it, and elevates it.

If that sounds like you…
Apply now and let’s build something great together.

Benefits

Why Join Growth Resourcing?

  • Competitive salary with strong growth potential
  • Be part of a scaling business backed by UK sales leaders
  • Work in a high-performance, supportive environment
  • Real career progression opportunities—we grow people, not just teams
  • Learn fast, move fast, and make an impact from day one
Growth Resourcing

About Growth Resourcing

Helping ambitious UK businesses grow with hungry, ambitious people from South Africa.

If you’ve aspirations to achieve and are struggling to find the right people to scale at pace, we have the solution.

Changing lives for our customers and our people.

We provide harder working, more focused people who will align with your vision, and drive your business to achieve your goals.

Sales can be the weakest muscle in your business, unable to deliver and inconsistent. We turbo charge your revenue function, improving your structure as we deliver results for you.

By using our robust, extensive recruitment and onboarding processes we bring talented, dedicated, fully trained people to your business for a fraction of the cost of a full-time hire (we hire less than 1 in every 200 applicants).

Our mission is to help ambitious businesses achieve the growth they want. We know that for a business to really accelerate, it needs people who have the same care, passion, integrity and attention to grow your business that you do.

Industry
Consulting & Advisory
Company Size
11-50 employees
Headquarters
Durban, ZA
Year Founded
2023
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