Job Description

Key Responsibilities: 1. Server Operations & Virtualization Management Perform daily health checks and proactive monitoring of Windows/Linux production servers and VMware virtual infrastructure. Assist in the testing and deployment of security patches and firmware updates within the strict 48-hour SLA. Support the maintenance of disaster recovery (DR) servers (e.g., CMOS, TMS) and hybrid cloud environments (Azure / Huawei / Alibaba Cloud). 2. Backup & Disaster Recovery Execution Monitor and execute daily backup operations across all critical systems, ensuring a 100% success rate and immediately escalating any failures. Assist in conducting monthly restore tests and disaster recovery drill exercises, meticulously documenting all results. Maintain backup integrity and verify data retention policies. 3. Infrastructure & Incident Support Provide Tier-1 and Tier-2 technical support for server, storage, and infrastructure-related incidents. Respond to critical infrastructure alerts within 30 minutes and resolve 90% of assigned tickets within 24 hours. Collaborate with the Network & End-User Support team to troubleshoot complex connectivity, endpoint, or storage issues. 4. Security & Compliance Adherence Implement server-level access controls, encryption, and security protocols to protect data against unauthorized access. Assist the Security & Compliance team in routine vulnerability scans, ensuring zero critical unpatched server vulnerabilities remain open for >48 hours. Maintain strict adherence to BNM regulatory requirements regarding data protection and system logging. 5. Documentation & Reporting Maintain comprehensive and up-to-date documentation of server configurations, backup logs, network diagrams, and infrastructure asset inventories. Generate daily/weekly system performance and backup status reports for the Team Lead. Document all system updates, runbooks, and incident resolutions within 24 hours of completion. Requirements 1. Education: Bachelor’s degree or Diploma in Information Technology, Computer Science, or a related field. 2. Experience: 1–3 years of experience in IT infrastructure, server administration, or technical support. 3. Technical Expertise: Strong foundational knowledge of Windows/Linux server environments, Active Directory, and file services. Familiarity with virtualization technologies (VMware) and cloud concepts (Azure, Huawei, or Alibaba Cloud). Understanding of backup solutions, disaster recovery protocols, and storage management 4. Networking: Basic network management knowledge (TCP/IP, DNS, DHCP, VLANs) to support infrastructure troubleshooting. 5. Certifications: Certifications such as CompTIA Server+, CCNA, Azure Administrator, or VMware Certified Associate (VMCA) are highly advantageous (or willingness to obtain within 6 months of joining). 6. Analytical Skills: Ability to diagnose issues, perform root cause analysis, and implement lasting solutions under pressure. 7. Communication: Excellent verbal and written communication skills, with the ability to clearly document technical processes. 8. Adaptability: Able to work in a fast-paced environment and participate in the team's on-call rotation for critical incidents.