Job Description

As an Individual Contributor, this role supports day‑to‑day information security operations activities and contributes to enterprise‑wide, risk‑based security and continuity capabilities to help protect the organization from evolving internal and external security threats.

IT Security Operations Specialist

• Security Monitoring and Alerting: Monitors information technology security controls, including Data Loss Prevention, IDS/IPS, endpoint protection, email security, and SIEM tools. Reviews syslog data and security alerts to identify unusual activity or potential threats. Gathers relevant log information and escalates issues in accordance with established procedures.
• Incident Response Support: Supports the execution of information security incident response procedures for identified events. Participates in containment and remediation activities during or after incidents. Documents security incidents, metrics, and analysis results for appropriate stakeholders.
• Security Operations Support: Provides operational support for IT security systems, including configuration management and vulnerability management. Implements security updates and enhancements in alignment with corporate policies and IT standards. Maintains documentation related to security procedures, configuration standards, and system upgrades.
• Security System Implementation: Supports the implementation and maintenance of security systems based on defined requirements. Ensures configuration changes align with Bank standards and applicable business requirements. Participates in security application installations and upgrades across production, development, test, and disaster recovery environments.
• Vendor and Team Collaboration: Coordinates with vendors and internal partners to support security operations activities. Contributes to team projects, Information Security Operations Center initiatives, and user education efforts. Takes initiative to learn security tools and processes through training, research, and cross‑functional exposure.
• Performs other responsibilities and duties as assigned.

IT Security Operations Senior Specialist

• Security Monitoring and Analysis: Monitors and analyzes information technology security controls,
  including Data Loss Prevention, IDS/IPS, endpoint protection, email security, and SIEM tools.
  Reviews syslog data and security alerts to detect anomalies, assess risk, and identify potential
  threats. Proactively investigates suspicious activity and escalates issues in accordance with
  established protocols.
• Incident Response and Threat Management: Serves as an escalation point for information security
  events and executes incident response procedures. Assesses threat severity, supports containment
  and remediation efforts, and ensures incidents are documented thoroughly. Analyzes trends in
  security events to improve detection, alerting, and response effectiveness.
• Security Operations and System Administration: Administers and supports IT security systems,
  including system administration, configuration management, and vulnerability management.
  Implements security updates and enhancements in alignment with corporate policies and IT
  standards. Maintains configuration standards, procedures, and operational documentation.
• Security Implementation and Technical Support: Implements and maintains security systems
  based on defined requirements and Bank standards. Supports system configurations developed
  internally or by vendors to ensure compliance with business and security requirements. Executes
  security application installations and upgrades across production, development, test, and disaster
  recovery environments.
• Vendor and Stakeholder Collaboration: Coordinates with vendors and internal partners to support
  security operations and resolve technical issues. Contributes to vendor evaluations and supports the
  implementation of new security technologies in alignment with established security policies and
  objectives.
• Performs other responsibilities and duties as assigned.

• Bachelor’s degree in computer science, management information systems, or a related field. Equivalent work experience or certification(s) may be considered in lieu of degree.
• Level is dependent on years of experience and size/complexity of prior positions held.
  • Specialist Minimum 2 years of experience in information technology or a related technical field.
  • Senior Specialist Minimum 4 years of experience in information technology, including at least 1 year in a security-focused role.
• Industry certifications such as Microsoft, Cisco, ISC2, SANS, or CompTIA are preferred but not required.
• Proficient with Microsoft Office applications.
• Knowledge of Windows‑based environments, including Microsoft Active Directory and domain administration, Windows system installation, configuration, patching, security, monitoring, and troubleshooting.
• Experience with security and diagnostic tooling, including syslog and log management platforms, with networking knowledge across routing, ports and protocols, and firewall concepts.
• Basic knowledge of infrastructure and platform technologies, including server virtualization, virtual environments, imaging, configuration management, and Linux or Unix operating systems.
• Basic scripting capability using tools such as Windows PowerShell, VBScript, or DOS, along with an understanding of industry trends and emerging technologies.
• Intermediate knowledge and skill proficiency in customer experience, IT technical acumen, and systems administration.
• Basic to intermediate knowledge and skill proficiency in analytical thinking, cross‑functional collaboration, IT security testing, IT systems security, network security, problem solving, and vendor management.
• Strong verbal and written communication skills, the ability to work independently, effective time management, adaptability to changing priorities, a willingness to learn new technologies, and the ability to remain professional and effective in dynamic or time‑sensitive situations.

As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.

Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow.

We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit https://www.boh.com/careers.