Job Description

IT & Security Operations Engineer

Santa Clara

Responsibilities

1. On-site IT support: Manage day-to-day IT tickets (endpoints, accounts, software, network, conference rooms/AV). Handle device/account provisioning and meet resolution SLAs. 2. Network troubleshooting: Serve as the on-site first responder for local network issues (wired/wireless/VPN/DNS/DHCP); perform diagnosis and coordinate with Tier 2/HQ. 3. Infrastructure operations: Perform physical maintenance (rack-and-stack, inspection, RMA) for local gear. 4. Security policy execution: Implement HQ-issued security policies (EDR/AV, network access, MFA). 5. Security incident response: Act as the local first responder for security incidents; support investigation, isolation, and remediation. 6. Cloud & Collaboration: Assist with cloud resource operations; collaborate with HQ teams while maintaining local operational discipline. 7. Standby Duty: This role requires participation in scheduled after-hours standby and emergency response. (See Compliance Statement below).

Qualifications

1. Education & Experience: Bachelor’s degree in Computer Science, Information Security or related field is preferred. Equivalent professional work experience will be fully considered in lieu of a formal degree. 2+ years of relevant experience in IT on-site support/operations. 2. Technical Skills: Proficient in Windows/macOS/Linux; strong networking fundamentals (TCP/IP, Wi-Fi, Wireshark); experience with SCCM/Intune/GPO/MDM; SSO/MFA/VPN/Zero-trust familiarity. 3. Security & Scripting: Ability to execute security compliance policies and triage incidents. Basic automation skills (Shell/PowerShell/Python) and cloud familiarity (AWS/GCP). 4. Language & Soft Skills: Effective English communication; strong service mindset and security awareness. 【Equal Employment Opportunity Statement】 We are an Equal Employment Opportunity Employer committed to compliance with all federal, state, and local anti-discrimination laws, including California’s Fair Employment and Housing Act (FEHA). All qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth and related medical conditions, protected veteran status, or any other category protected under applicable federal, California state, and local laws. 【Compensation & Immigration Information】 Pay Scale: $88,000 – $140,000 annual base salary Work Authorization: We welcome all applicants legally authorized to work in the United States. The company is eligible and willing to sponsor H-1B work visas for qualified international candidates; H-1B transfers from existing employers are also accepted. By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here:https://bambulab.com/en/policies/page/candidate-privacy-notice If you have any questions, please reach out to us at hr@bambulab.com.

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