NOVALINK SOLUTIONS LLC

IT Security & Help Desk Support Specialist

NOVALINK SOLUTIONS LLC  •  United States (Onsite)  •  2 hours ago
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Job Description


The PA PUC is seeking an experienced IT Contractor with a minimum of 2 years’ experience performing technical work in information technology security and support fields. This is a cross-team position to fulfill duties within our security and help desk teams.


You will be required to provide general technology support,respond to and implement support tickets, assist documenting and managing incidents and vulnerabilities, perform network monitoring and reporting, and ensure compliance with regulatory guidelines and policies. The ideal candidate should be capable of working collaboratively between teams while also demonstrating the ability to work independently with minimal supervision.


Requirements


Skill

Required / Desired

Amount

of Experience

Experience in information security related support

Required

2

Years

Experience in helpdesk related support

Required

2

Years

Ability to communicate effectively orally and in writing

Required



Ability to collaborate with peers, between teams, and stakeholders

Required



Experience with Microsoft server and workstation operating systems

Required



Experience with Microsoft O365 products

Required



Experience with incident reporting and support ticketing systems

Required



Experience with network and computer security testing tools

Required



Experience reading and interpreting security logs and reports

Required



Knowledge of industry standards and best practices of information security

Required



Knowledge of business process analysis methods

Required



Responds promptly to technical, system and/or emergency issues when contacted outside of scheduled work hours, remotely or in person as needed

Required



Perform related work as required

Required



Strong problem-solving and critical thinking skills

Required



Stays up to date with cybersecurity trends and risks

Required



Experience working with Tenable and Splunk

Required



Excellent communication and collaboration skills

Required



Ability to quickly adapt to changing priorities and technologies

Required



Associate’s degree or current certifications within information technology

Required


NOVALINK SOLUTIONS LLC

About NOVALINK SOLUTIONS LLC

Novalink Solutions LLC (Novalink) is a global consulting and engineering services company. The company provides temporary and permanent staffing services in a variety of areas including Information Technology, Accounting/Finance, Engineering, Insurance, Healthcare, Marketing/Operations, Government Affairs, and Administration. Relying on core competencies of its people and agile processes, Novalink commits to deliver highest quality of service to clients and partners at the most optimal pricing.

Novalink has a global network of experienced and dedicated technical professionals. The Company’s executive team members have an average of twenty (20) years in the Telecommunications and Information Technology areas along with proven experience in executive leadership and strategy implementation. Novalink has its main office in Atlanta, GA.

Novalink has three core business units (1) Managed Engineering Services and (2) Staff Augmentation Services in the areas of expertise in IT/Software Engineering and Telecommunications/Wireless Network Engineering and (3) Non-Executive Staffing Services. Novalink’s targeted markets include Government, Telecommunications companies, Insurance, Energy, Healthcare, and Utilities. Its current client list includes thirty five (35) State governments and several Fortune 500 companies in various target markets. Novalink is Federal GSA Schedule 70 Contract Holder.

Based out of Atlanta, with offices in New York, Maryland, North Carolina and Texas, Novalink’s primary customers are government agencies, telecommunications companies, the healthcare industry, along with energy and utilities.

Industry
IT & Software
Company Size
51-200 employees
Headquarters
Suwanee, Georgia
Year Founded
2003
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