Job Description

Metro Aviation, Inc. is seeking an IT Security & Compliance Engineer to work as an integral part of the Metro team at Metro Aviation, Inc. Headquarters in Shreveport, Louisiana.

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*Subject to offer letter terms and policy*

Our mission is to provide the safest and highest quality aircraft operations, completions, and maintenance so that:

• Our customers can safely and effectively accomplish their mission profile,
• Our employees can exercise their talents and maximize their potential, and
• The Company can ensure its financial stability.

Our goal is to find qualified candidates who value our mission and contribute to our overall safety culture. We invest in the well-being of our employees. The following FREE benefits are offered to all full-time employees: Family Health and Prescription Insurance, Family Dental Insurance, Family Vision Insurance, Life Insurance, Short-term Disability, and an Employee Assistance Program.

Job Objective

The IT Security & Compliance Engineer is a hybrid technical and governance role responsible for maintaining server infrastructure, managing daily cybersecurity controls, and taking direct ownership of IT policy creation and regulatory compliance. Working in close partnership with the IT Director, this position serves as an operational co-pilot-dividing and conquering core systems administration while leading the drafting, updating, and enforcement of cybersecurity policies, standard operating procedures (SOPs), and compliance frameworks required for an aviation maintenance and repair facility.

Essential Functions

• Lead the creation, updating, and organization of all corporate IT security policies, SOPs, incident response playbooks, and system security plans (SSPs)
• Map daily technical controls, server configurations, and access workflows to applicable cybersecurity frameworks and regulatory standards (e.g., FAA security directives, NIST, CIS Controls)
• Formulate, document, and enforce Zero Trust architecture guidelines, software elevation/whitelisting policies, and least-privilege access standards across corporate and hangar-floor systems
• Maintain continuous documentation readiness for internal assessments, customer compliance questionnaires, and regulatory audits
• Share administration of Active Directory, domain controllers, Group Policy Objects (GPOs), organizational units (OUs), and Google Workspace environments
• Perform routine server OS patching, health checks, domain administration, and system configuration updates alongside the IT Director
• Execute user lifecycle tasks (onboarding, role changes, offboarding) and manage Multi-Factor Authentication (MFA) enrollments in strict accordance with documented least-privilege standards
• Monitor, analyze, and triage daily alerts within the Endpoint Detection and Response (EDR) platform, escalating critical security incidents to the IT Director
• Monitor, analyze, and triage daily alerts within the Endpoint Detection and Response (EDR) platform, escalating critical security incidents to the IT Director
• Oversee secure email gateway operations (e.g., Mimecast, Proofpoint, Barracuda), manage quarantine queues, update block/allow rules, and remediate Data Loss Prevention (DLP) alerts
• Review, verify, and process end-user requests for software elevation, application whitelisting, and network access under Zero Trust guidelines
• Partner with the IT Assistant Manager to serve as a Tier 2/3 escalation point for advanced server, network, and infrastructure support tickets
• Assist with company-wide hardware deployments, network troubleshooting, and critical outage response as needed across hangar and office locations

Knowledge, Skills, & Abilities (KSA)

• Demonstrated ability to draft clear, comprehensive IT policies, operational SOPs, and system checklists from scratch
• Solid operational proficiency with Windows Server, Active Directory, GPOs, DNS/DHCP, and Google Workspace or Microsoft 365 administration

Education & Experience

• 3–5 years of progressive experience in IT systems administration with a heavy emphasis on technical writing, policy drafting, and hands-on cybersecurity controls
• Bachelor’s degree in Computer Science preferred

Physical Demands

• Prolonged periods sitting at a desk and working on a computer
• Walking, standing, pushing, pulling, reaching, bending, kneeling, squatting for extended periods of time
• Climbing heights on various equipment
• Ability to lift 25 lbs and perform tasks that require bending, crawling under desks, or reaching into tight spaces to manage hardware infrastructure

Work Environment

• Temperature-controlled office
• Limited Exposure to outdoor shops with potential extreme cold and hot temperatures and loud noises

Work Status, Schedule, & Travel

• Full-time
• Monday - Friday, 40 hours per week (7:00am-4:30pm)
• Work over possible on nights and weekends
• On-call responsibilities may be assigned on a rotating basis to ensure timely resolution of critical issues outside standard business hours
• No travel required

*Metro Aviation, Inc. does not have a Visa Sponsorship program at this time*

Metro Aviation, Inc. is committed to employees, customers, and the community to promote diversity and inclusion by developing policies, programs, and procedures that foster a work environment where differences are respected and employees are treated fairly.

Metro Aviation, Inc. prohibits discrimination or harassment of any kind and ensures Equal Employment Opportunity (EEO) to all aspects of the relationship between Metro Aviation, Inc. and its employees, including recruitment, employment, promotion, transfer, training, working conditions, wages and salary administration, employee benefits, and application of policies.