Job Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.

THE POSITION:

The Scrum Master is responsible for supporting disciplined, iterative delivery by enabling cross‑functional technology teams to execute effectively against established priorities. This role focuses on team coordination, delivery alignment, progress visibility, and impediment management, working in close partnership with Project Managers, Product Owners, and technical leaders. The Scrum Master does not own the project plan, schedule, or budget, but plays a critical role in maintaining delivery momentum and execution quality.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

• Enables effective team collaboration by fostering a high‑performing, transparent working environment and supporting clear communication across developers, testers, business analysts, and other IT professionals.
• Supports delivery execution by reinforcing delivery objectives, maintaining alignment to agreed priorities, and helping teams adapt as conditions or requirements change.
• Facilitates work readiness by helping translate priorities into clear, actionable backlog items and ensuring work is sufficiently defined to support execution.
• Supports capacity planning and estimation practices to enable realistic team commitments and sustainable delivery pace.
• Monitors delivery progress, identifies risks and impediments, and proactively works with teams and stakeholders to resolve blockers or escalate issues as needed.
• Supports stakeholder communication by contributing to delivery visibility, status reporting, expectation management, and proactive risk communication.
• Supports deployment readiness and post‑launch stabilization by assisting with go‑live coordination, hypercare activities, and transition to ongoing support teams.

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• Knowledge of Agile and iterative delivery practices and the ability to support backlog readiness, capacity planning, estimation, and delivery tracking within technology projects.
• Ability to work effectively with cross‑functional IT teams and stakeholders, fostering collaboration, alignment, and consistent execution.
• Strong communication, facilitation, and problem‑solving skills, including the ability to monitor progress, identify impediments, and escalate issues appropriately.

PREFERRED QUALIFICATIONS:

• Bachelor’s degreein Business, Information Technology, or a related field, or equivalent practical experience.
• 5+ years of experiencesupporting technology delivery, Agile teams, or project execution in an enterprise environment.
• Experience using delivery management tools(e.g., Azure Dev Ops, Jira or similar platforms) preferred.
• Preferred (Bonus):Scrum Master or Agile certification (e.g., CSM, PSM).

Additional Information

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and empower others to act now.

Grow Talent I own my development and invest in the development of others.

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful and timely dialogue.

Embrace Diversity I create an environment of awareness and respect.

Always Innovate I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

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