Job Description

Hazen and Sawyer is seeking an IT Regional Support Lead for our Fort Worth, Texas office. As part of our Information Technology Services team (ITS), the IT Regional Support Lead ensures IT systems, services, and equipment operate reliably at every office in an assigned region. Reporting to the ITSM Support Manager, this role works closely with Hazen and Sawyer Office Managers, supervises junior ITS staff, and travels regularly to regional offices to meet technology needs.

Why Hazen and Sawyer:

• Founded in 1951 by the son of Allen Hazen (developer of the Hazen-Williams equation), we are an employee-owned company with a singular focus on "all things water."
• Our work includes planning, design, and oversight of construction of environmental infrastructure – for water, wastewater, and stormwater management.
• We foster a work environment low on bureaucracy and high in creativity.
• We recruit talented professionals, provide them with challenging, interesting, and creative assignments, and furnish them with the tools they need to succeed.
• We currently have over 2,000 employees in 70+ offices throughout the United States, Latin America, Canada, and the UK.
• A flexible hybrid work schedule supports today's busy professionals.

Key Responsibilities:

• Maintain and support network switches, APs, servers and other peripheral equipment at all offices within their region.
• Partner with the ITS Infrastructure Group on routine maintenance of regional network infrastructure.
• Provide Tier 1 - 3 technical support while serving as the primary escalation contact for complex cases.
• Assist with regional computer deployments and provide onsite support as needed.
• Troubleshoot and support conference room technology, particularly Yealink systems within each regional office.
• Supervise junior ITS staff within the region, delegate tasks, and provide training as needed.
• Assist with all regional office relocations and expansions.

Required Qualifications:

• Bachelors in IT, Computer Science, or related field (or equivalent experience).
• 5+ years of IT support experience, including networking and infrastructure.
• Skilled in network administration, server maintenance, and troubleshooting.
• Strong leadership, communication, and organizational skills.
• Willing to travel and work non-standard hours as needed.
• Valid driver’s license and reliable transportation.

Preferred Qualifications:

• Experience supporting conference room technology, with Yealink and Microsoft Teams Rooms experience preferred.
• Active CompTIA Network+ certification is preferred.

What We Offer:

• Comprehensive health benefits (medical, dental, vision, and prescription plans)
• Pre-tax flexible spending plans for medical, dependent care, and transportation
• Short and long-term disability, and employer paid life insurance
• Paid holidays, floating holidays, and paid time off (PTO)
• Employer-contributed 401(k) plan and additional financial planning support
• Professional growth opportunities, including tuition reimbursement, in-house training, and incentives for professional registration and professional organization memberships
• Starting pay range for this position depends on skills, experience, education and geographical location