Job Description

Salary Range: $65,250 - $81,563
This is an exempt position. Pay rates are based on education, skill,
experience level and internal equity.

Follow Your Calling, Find Your Career
The success of Mecklenburg County rests on strong, competent talent at all
levels of the organization. We are a growing team of talented and
passionate IT professionals who are dedicated to delivering creative tools and
innovative solutions to engage and serve more than 1 million County residents
as well as 6,000 employees. Our mission is to serve the residents of
Mecklenburg County by providing business-valued IT solutions and services that
are flexible, engaging, and innovative. Whether your passion is
architecture, development, quality services, engineering, desktop support, or
operations, we have a position for you. If you enjoy working with the
public and are looking for a career where your work is important to the
community, come be a part of Mecklenburg County and help us provide a community
of pride and choice for people to live, learn, work, and recreate.

Assists in the creation, preparation, and implementation of systems quality
assurance reviews and the development and execution of test plans and test
cases/test sets. Interacts with users to share information and clarify
instructions. Creates basic test plans using templates and guidelines. Works
with more experienced analysts to create and execute test cases and create test
scripts. Performs simple test data conditioning, regression testing, testing
validation and reports on testing progress. Logs, tracks, and verifies
resolution of software and specification defects. Documents all QA/Testing
phases of the SDLC process.

ESSENTIAL FUNCTIONS
• Perform full life cycle testing for the applications, platforms, and related
interfaces.
• Follow System Development Lifecycle (SDLC), quality and project management
best practices, complies with internal processes related to regulatory or
compliance requirements, and adheres to Change Control and Problem Management
procedures.
• Actively participate in requirement development meetings to gather/document
software testing objectives from business units. Participates in functional and
technical meetings, from the beginning of the project through the entire life
cycle.
• Assist with analyzing business requirements to determine the range and scope
of testing scenarios needed to fully exercise new or changed code.
• Identify test objectives from requirement documents / technical design
specifications, and maps test sets/test cases to objectives to ensure test
coverage.
• Participate in the development of test strategies/test plans.
• Assist with writing test scenarios, test plans and test cases/test sets in
compliance with Quality Services and industry standards.
• Assists with identifying and/or creating test data following data compliance
standards and requirements.
• Execute end-to-end manual and/or automated tests, documents results, and work
with developers to remediate issues/retest defects.
• Collaborate with other teams to achieve end-to-end process quality.
• Use testing tools to record testing results and to store testing evidence.
• Own defects from identification, through triage and retest of the corrected
code.
• Support change management/release management activities with detailed
information regarding dependencies or risks identified during testing.
• Maintain and update test documentation, user guides and help note to ensure
accuracy of applications and related documentation.
• Assist in the coordination with end-users to test when additional
business/functional subject matter expertise is needed.
• Experience with database testing tools, such as SQL Developer, SQL Server
Management Studio, and how to use them to perform various tasks, such as data
verification, data comparison, data migration, data manipulation and error
handling.
• Assist with the designing and building of the regression test bed of
repeatable test sets/test cases.
• Track and report test results for the application's compliance to the
functional specifications.
• Track, report and review test results and associated metrics with Quality
Services leadership team.

MINIMUM QUALIFICATIONS
Experience: Minimum of one year of experience in software
testing and quality assurance.
Education Associate's degree in Information Technology or
Computer Science
Combination of relevant education and relevant experience accepted:
Yes

KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of
• The SDLC as it relates to standard software testing processes.
• Industry standard QA tool sets and processes as well as Quality Assurance
Methodologies.
• Statistical reporting and analysis.
• MS Office (Word, PowerPoint, Excel).

Preferred Qualifications
• Database testing

Skills
• Excellent verbal and written communication skills, including the ability to
read and process moderately complex technical information.
• Good analytical, organizational, decision making and presentation skills.
• Some project management skills and/or exposure to project-based work
structures.
• Proven data analysis, data verification, and problem-solving abilities.
• Ability to communicate ideas in both technical and user-friendly language.
• Able to prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Detail oriented with significant emphasis on the quality of their work.
• Self-motivated, driven and directed.

Abilities
• Contributing to Team Success: Actively participates as a member of a team to
move the team toward the completion of goals.
• Building Partnerships: Identifies opportunities and acts to build strategic
relationships between one’s area and other areas, teams, departments, units, or
organizations to help achieve business goals.
• Communication: Clearly conveys information and ideas through a variety of
media to individuals or groups in a manner that engages the audience and helps
them understand and retain the message.
• Collaboration: Works effectively and cooperatively with others; establishes
and maintains good working relationships.
• Customer Focus: Ensures that the customer perspective is a driving force
behind business decisions and activities; crafts and implements service
practices that meet customers’ and own organization’s needs.
• Decision Making: Identifies and understands issues, problems, and
opportunities; compares data from different sources to draw conclusions; uses
effective approaches for choosing a course of action or developing appropriate
solutions; takes action that is consistent with available facts, constraints,
and probable consequences.
• Technical/Professional Knowledge and Skills: Has achieved a satisfactory
level of technical and professional skill or knowledge in position-related
areas; keeps up with current developments and trends in areas of expertise.
• Driving for Results: Sets high goals for personal and group accomplishment;
uses measurement methods to monitor progress toward goals; tenaciously works to
meet or exceed goals while deriving satisfaction from that achievement and
continuous improvement.
• Planning and Organizing: Establishes courses of action for self and others to
ensure that work is completed efficiently.
• Managing Conflict: Deals effectively with others in an adversarial situation;
uses appropriate interpersonal styles and methods to reduce tension or conflict
between two or more people.

COMPUTER SKILLS
Proficient in various computer applications

REASONABLE ACCOMMODATIONS STATEMENT
To accomplish this job successfully, an individual must be able to perform,
with or without reasonable accommodation, each essential function
satisfactorily. Reasonable accommodations may be made to help enable qualified
individuals with disabilities to perform the essential functions.

DISCLAIMER STATEMENT
This is not intended to be an all-inclusive list of job-related
responsibilities, duties, skills, requirements or working conditions. Other
duties may be assigned based on business need and the supervisor’s request.
Mecklenburg County reserves the right to revise the job description at any
time. Designated positions may be required to assist in emergency and/or
disaster situations.