Job Description

Job Title:

IT Proximity Support L1We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Responsible for Local proximity support for workspace and applications.
Assisting Beneficiary staff with basic IT support and troubleshooting.
Handling user requests and IT-related queries.
Logging incidents and coordinating with the Network Engineer for more complex issues.

Technical competencies:

OS Deployment: Familiarity with installing, configuring and building Operating systems (primarily Windows platform)

Hardware troubleshooting: Resolve issues with various IT peripherals, including printers, docking stations, monitors.

Directory service/Applications: Basic understanding of an Active Directory environment (password resets, unlocking account, understanding organizational units); Knowledge of cloud platforms including Microsoft 365 and Single Sign-on is a plus

Network: Basic knowledge required (LAN troubleshooting, Wifi); common protocols (DNS, http/https, ping)

Remote administration: Familiarity using remote desktop tools (Anydesk or remote desktop) to assist off-site users.

Non-technical requirements:

The role requires physical presence and flexibility to meet infrastructure demands.

Work location: Strictly onsite. No work-from-home options currently available due to the nature of hardware support

Shift schedule: Rotational 24/5. Must be willing to work across various shifts within 24-hour Monday-Friday window

Special assignments: Holidays & weekends. Available onsite deployment during non-business hours for special projects or scheduled maintenance

Location:

PHL Taguig 5th Ave, E-Square, Crescent Park West

Language Requirements:

Time Type:

Full time2026-11-25