IT Project Manager / Product Owner – CRM

Poland|Remote|6-Month Contract |

ABOUT THE ROLE

We are looking for an experienced IT Project Manager / Product Owner to lead the implementation and rollout of a global CRM platform across multiple international markets.

This is an initial 6-month contract, with the possibility of extension up to 12 months based on project needs.

The role will take end-to-end ownership of the project from an IT and Product Owner perspective and act as the key interface between business stakeholders, local markets, internal IT teams and external technology vendors.

WHAT WE ARE LOOKING FOR

• 5+ years of experience as an IT Project Manager, IT Product Owner, CRM Product Owner or Technology Delivery Lead, with hands-on ownership of CRM or enterprise application implementations.
• Demonstrated experience owning and delivering CRM, Sales Technology or Customer Engagement implementations
• Strong understanding of the full technology delivery lifecycle, including requirements, configuration, integration, testing, UAT, deployment and adoption
• Experience managing external software vendors and working with cross-functional technology teams
• Strong stakeholder-management skills across business and IT organizations
• Experience managing multi-country or global technology rollouts
• Experience with enterprise CRM platforms such as Veeva CRM, Salesforce, IQVIA OCE or similar solutions
• Experience in Consumer Health, Pharma, FMCG or other complex commercial environments is an advantage
• Strong project-management capabilities across Agile, Waterfall or hybrid delivery models
• Excellent English communication and presentation skills
• Proactive, structured and hands-on approach with the ability to independently drive initiatives end to end
• Ability and willingness to work effectively across Europe, Asia and LATAM time zones, with reasonable flexibility in working hours
• There may be occasional travel to local markets during key project milestones, such as UAT or go-live.

WHAT YOU WILL DO

• Own the CRM implementation project end to end from an IT and Product Owner perspective
• Define priorities, manage the product backlog and translate business needs into clear technology requirements
• Lead rollout planning and deployment across multiple countries and regions
• Coordinate global business stakeholders, local market teams, IT teams and external vendors
• Manage project scope, timelines, risks, dependencies and delivery quality
• Drive system configuration, integration, testing, UAT and go-live activities
• Ensure alignment between global standards and local market requirements
• Manage vendor performance and support resolution of technical and delivery issues
• Drive user adoption and continuous improvement following implementation
• Ensure appropriate IT governance, security, compliance and data-management standards
• Act as a key contact for business users during and after rollout
• Provide ongoing CRM support, troubleshooting and issue coordination
• Work with internal teams and external vendors to investigate and resolve system issues
• Support user training, adoption and preparation of user documentation
• Identify opportunities to improve processes, system usability and overall user experience
• Support continuous improvement of the CRM platform following go-live
• Ensure solutions and processes are aligned with relevant compliance, security and data-privacy requirements

iSoftStone is a global IT service and consulting company that creates value and drives success through technology solutions, service excellence, and digital innovation. We specialize in web and application development, software testing and support, data and content management, digital experience, accessibility, and data for machine learning and AI. With 20 delivery centers and more than 90,000 employees worldwide, iSoftStone is proud to serve some of the world’s most well-known businesses, including 90+ Fortune Global 500 companies.

Visit us athttps://www.isoftstoneinc.com

iSoftStone is committed to the practice of equal opportunity for all its employees and applicants in employment, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. In addition, reasonable accommodation will be made for known physical or mental limitations for all otherwise qualified persons with disabilities