Job Description

Location: Hybrid - Washington, DC

Responsibilities:

As the Infrastructure Lead, you will oversee the IT Infrastructure and Customer Service workstream for the Alcohol and Tobacco Tax and Trade Bureau (TTB). You will act as the primary program management and oversight interface for TTB's mission-enabling infrastructure, encompassing Azure Gov cloud environments, virtualization, and ITS vendor performance.

Day-to-day activities include:

• Reviewing and validating status reports from the ServiceNow Support Vendor to ensure progress on TTB contractual obligations.
• Conducting comprehensive audits and reviews of the ITS Vendor's Monthly Status Reports (MSR) and Service Level Agreement (SLA) Performance Evaluations to identify performance gaps and verify metrics.
• Preparing Contractor Performance Assessment Reporting System (CPARS) evaluations of the ITS Vendor for review and submission by the Infrastructure ACIO.
• Analyzing Annual SLA results of the ITS Vendor and recommending strategic operational improvements.
• Reviewing procurement documentation for infrastructure IT products and services to ensure accuracy, compliance, and alignment with contractual requirements prior to submission.
• Providing program management and subject matter coordination for TTB's transition to Azure native solutions, integrating infrastructure operations with application, security, and enterprise architecture teams. Supporting oversight of TTB's Windows 11 / M365 client environment, VMware virtualization, and Azure Virtual Desktop (AVD) platforms in alignment with Zero Trust principles.

Required Qualifications & Experience:

Education: Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related technical discipline. Experience: 8+ years of experience in IT infrastructure program management, enterprise cloud operations, and vendor/SLA management.

• Strong functional knowledge of Microsoft Azure Gov architectures, VMware, Virtual Desktop Infrastructure (VDI), and IT Service Management (ITSM) platforms like ServiceNow.
• Proven ability to rigidly audit vendor SLAs, draft comprehensive CPARS evaluations, and govern complex infrastructure procurement documentation.

Must be a U.S. Citizen or Lawful Permanent Resident Alien with at least three (3) years of US residency.

Preferred Qualifications & Experience:

Salary: $125,000- $145,000

About Metric5

Metric5 is a small business with big company benefits. We have a passionate team of smart, fun- caring professionals, and we are here for the long haul. Join our growing team in a business where your contributions make an enormous impact. Our organization offers a comprehensive employee benefits package, continuous professional development, with a best in class company culture that is enjoyable to work in and supports the growth of each of our professionals.

Our benefits include:

- Health & Dental Insurance with 100% of individual coverage paid for by the company

- Vision Insurance

- Life & Short Term Disability Insurance

- 401K with company match (employees are immediately vested)

- Paid Vacation

- 9 Paid Holidays per year (plus 2 paid floating holidays)

- Parental Leave

- Employee Bonuses

- Professional Development Reimbursement Program

- Tuition Assistance Program

Metric5 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.