The IT Project Manager & Scrum Master is responsible for planning, executing, evaluating, and delivering multiple complex IT projects using both traditional and Agile methodologies. This role guides and coaches cross-functional teams, drives agile practices, and ensures successful project delivery within schedule and budget. The ideal candidate will have a proven track record in project management and Agile implementation, strong leadership and communication skills, and the ability to foster high-performing teams and continuous improvement.

Responsibilities

Project Management

• Deliver assigned projects by pre-determined schedule and budget.
• Define requirements and plan project lifecycle deployment.
• Build and lead project teams effectively.
• Plan resources, budgets, and schedules for each stage of the project using project management tools (e.g., Planview).
• Create strategies for risk mitigation and contingency planning.
• Identify and solve project issues efficiently.
• Maintain technical and project documentation via established methodology.
• Evaluate project progress continually, ensuring alignment with schedule, budget, and scope.
• Ensure timely completion of time reporting by project team members.
• Submit monthly project status reports and present updates to executives for budget approvals.
• Participate in portfolio and financial planning processes, including capital and expense planning for AOP.
• Collaborate with IT, Application, Business, Finance, Sourcing, and Legal teams as needed.

Agile Leadership

• Facilitate Scrum ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Guide and coach teams on Scrum or Kanban practices, ensuring adherence to Agile principles.
• Collaborate closely with Product Owners, Business Analysts, Developers, and QA teams to ensure clear understanding of requirements and delivery expectations.
• Participate in Scrum of Scrums and other scaling ceremonies for coordinated delivery.
• Help establish standards and best practices for Agile implementation across multiple teams.
• Collaborate with other Scrum Masters to share learnings and drive consistency.
• Support organizational change management initiatives related to Agile transformation.
• Remove impediments and foster a culture of continuous improvement.
• Track and report on team metrics, sprint progress, and delivery outcomes.

Essential Functions of the Role

Education & Work Requirements

Education & Work Preferences

• Experience: Minimum 8 years of progressive IT and Business Project Management experience; 3–5 years as a Scrum Master.
• Technical Skills: Strong understanding of Agile frameworks, Azure DevOps, and project planning tools; experience managing complex projects (e.g., Office Relocation, Infrastructure, Application, SAP, Compliance). Experience with PPM/SPM solutions such as Planview, Microsoft, etc.
• Other Skills: Excellent communication, facilitation, and interpersonal skills; strong organizational, presentation, and customer service skills; proven ability to work effectively in a matrixed environment; experience with both internal stakeholders and external consultants.
• Certifications: PMP Certification or equivalent preferred; Scrum Master certification (CSM, PSM) required; Advanced Agile certifications a plus.
• Hands-on experience managing and leading Agile teams using Agile/Kanban methodology.
• Knowledge of DevOps tools, such as GIT, Jenkins, JIRA, Azure DevOps
• Experience working with various types of business partners, customers and IT Associates, Functional leads and managers delivering feature increments maximizing the benefits of Agile.
• Have experience managing local and remote teams responsible for incremental software delivery in a variety of programming languages and environments.
• Proven experience with systems planning, security principles, and general software management, best practices.
• Strong project management, time management and supervising skills
• Experience forming, leading, and maturing Agile teams.
• Excellent written, oral, and interpersonal communication skills.
• Experience coaching and mentoring Associates.
• Experience facilitating advanced Agile ceremonies for multiple teams, including program-level ceremonies for large teams.
• Ability to conduct research into systems issues and products as required.
• Ability to communicate ideas in both technical and user-friendly language.
• Ability to read and interpret complex business and/or technical documents.
• Ability to work with Leaders and Business partners and communicate ambiguous concepts.

Competencies