Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
This senior lead delivery role forms part of a distributed, global IT team that is responsible for the continued availability and support of an internationalon-premiseand cloud infrastructure.
Accountable for programme delivery and resource management.
On-boarding of new technology aligning with organisational and technology strategies.
Although London based, the role will be expected to work in afast-paceenvironment as a globally expanding business, with regular interaction across international time zones, spanning50 countries with over 16,000 employees.
Managing delivery ofInfrastructurecapital investment portfolio ensuring successful deliverytoboth time and budget.
As a senior role, it is expected that more complex, commercially significant and therefore more extensive projects will be managed within this role.
Job Specific Skills Profile
At least 5 years’ experience as an IT infrastructure and operational change Programme Manager
Demonstrable C-level governance and commercial management
Significant experience as a hands-on Project Manager to show demonstrable understanding of delivery process
Although this is a programme management role the Programme Manager will at times need to be hands-on in part to coach and mature the wider team on best practice
Effective prioritisation across the delivery programmes to ensure that resource is utilised on the highest priority projects.
Demonstrable experience of leading across mixed stakeholder groups communicating between non-technical and technical people
Demonstrable experience of mixed lifecycle projects and the ability to mature towaterfall or agilepracticeswhere applicable
Demonstrable experience of building & leading a programme community based on collaboration between internal business stakeholders and multiple vendors
Experience demonstrating ability to manage across parallel implementation projects and dependent workstreams controlling scope,scheduleand cost
Management ofdependencies of varying complexity, planning and feeding intootherprogrammes and portfolios
Ability to remove blockers and manage risks, commercials,budgetsand people
Build and maintain programme momentum through a multi-year schedule across parallel projects and workstreams
Ability to support the programme sponsors by overseeing the delivery of their vision for the programme
Technical Skills Required:
Must have demonstrable experience:
Programme Management of largeIT Infrastructureimplementations withintheinsurance industry
Programme Governance and delivery Frameworks that support management across multiple related projects and workstreams
Programme &Project Manager skills, with eitherMSP,PRINCE2 Practitioner or PMP
Deliveryand managementof programme budgets, oftenin excess of£5m.
Delivery oflarge company rollout of Microsoft core technologies
Programme planning tools and techniques across scope,scheduleand resources
Identification and management of programme assumptions, dependencies,risksand issues
Support & coach the programme teamacross a globally & culturally diverse community
Vendor management across a globally & culturally diverse community
Desirable experience:
Insurance industry experience, preferably London Market
In-depth knowledge and experience ofWaterfall,Agile and other methods
In-depth knowledge of Microsoft core technologies
In-depth knowledge ofITnetworking and other infrastructure conceptsand technologies i.e.Azure,WAN, LAN, SD-WAN, Wi-Fi, VMware, SAN, SQL etc.
Core Responsibilities for all Staff
Achieve Results through Relationships with All Parties
Deliver a personal performance that contributes towards Group and/or Company achieving their objectives
Achieve lasting relationships with all parties (internal clients, suppliers, third parties and other staff)
Delivery of Service
Consistently deliver an excellent and comprehensive service, on-time, within budget and to, or exceeding quality expectations.
Conduct and Integrity
Ensure all dealings are carried out with integrity and professionalism
Act in utmost good faith, in accordance with Group and/or Company policies and never risk the Company’s or the Group’s reputation
General Responsibilities
Clients
Develop strong relationships with the Business Units
Respond to the Business Units’ requirements as appropriate
Support the business units with their use of the IT systems
Behave with all clients (both internal and external) fairly and ethically with excellent customer service
Take ownership of issues and provide updates to users on outstanding issues.
Management
Ensure team members are competent to carry out their responsibilities
Motivate team to deliver high performance and achieve objectives
Administration
Ensure up to date records aremaintained at all timeson the Group and Company systems
Interpret instructions and issues arising, and then implement actions according to policies and procedures
Compliance
Ensure compliance with all applicable Group and /or Company policies and procedures
Ensure correct authorisation is obtained and processes followed when required by the Group and/or Company policies and procedures
Ensure compliance with legal and regulatory requirements
Maintain accurate records and deal with correspondence appropriately
Ensure compliance with Anti Bribery and Corruption policy and procedures
Reporting
Monitor and report on Business Units’ issues
Provide relevant management information to senior management
Any other reasonable duties, as required
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
Our successes have all come from someone brave enough to try something new
We support each other in the small everyday moments and the bigger challenges
We are determined to make a positive difference at work and beyond
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Permanent
We’re Howden, the people first insurance group with employee ownership at its heart.
From launching with just three employees in 1994, we’ve grown to over 23,000 people around the globe. Together, our expertise span the full spectrum of insurance: broking, reinsurance, underwriting, risk consultancy and employee benefits.
We rise to any challenge and are determined to use insurance as a force for good.
