Job Description

** This role is not eligible for sponsorship AND is four days onsite hybrid at our N. Scottsdale office **

Who are we looking for?

Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our IT Program Manager 2 in the IT Program Management Office (PMO). The IT Program Management Office is the team that ensures technology initiatives across the company are planned, governed, and delivered successfully—helping our business partners turn ideas into reliable, on‑time, and on‑budget technology solutions.

As a key member of our IT Program Management Office, you will lead complex technology programs end‑to‑end, partner closely with business and technology leaders, and ensure measurable business outcomes are delivered through strong planning, execution, and governance.

Are you a strong program leader, comfortable navigating complexity, influencing without authority, and driving results across multiple teams and vendors? We invite you to apply today for our IT Program Manager II role and # MakeItYourChoice

Your Responsibilities

• Lead moderate to complex technology programs from initiation through delivery, ensuring business outcomes and benefits are realized.
• Partner with business, product, and technology leaders to define success metrics (objectives and key results, key performance indicators) and track progress.
• Develop and manage integrated program plans, including dependencies, critical path, and cross‑team coordination.
• Manage program financials, including budgets, forecasts, and vendor invoice alignment.
• Drive scope, schedule, cost, and risk trade‑off decisions using data and established governance forums.
• Oversee vendor delivery, including statements of work, milestones, risks, issues, and performance management.
• Facilitate release readiness, cutover planning, and operational handoffs to ensure smooth production launches.
• Provide clear, consistent program and portfolio‑level reporting to stakeholders and leadership.
• Identify opportunities to improve delivery efficiency through automation, tooling, and use of artificial intelligence.

Your Experience, Skills & Competencies

• Bachelor’s degree in a related field or equivalent experience
• Master’s degree in a related field preferred
• At least 5 years of experience managing technology programs or projects in a complex, cross‑functional environment.
• Experience delivering projects using Agile, hybrid, or traditional software development methodologies.
• Proficient in Microsoft Outlook, Excel, PowerPoint, and Word
• Proficient in program and project management tools such as Smartsheet, Jira, Confluence, Microsoft Project, or similar platforms
• Demonstrated strengths in execution excellence, stakeholder partnership, and results orientation

Your Team

This is an individual contributor role that will report to the Sr. Manager, IT Program Management. You will have multiple peer teammates and collaborate with cross‑functional business, technology, and vendor partners on a regular basis.

** This role is not eligible for sponsorship AND is four days onsite hybrid at our N. Scottsdale office **

Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:

• Competitive compensation and benefits, including medical, dental, and vision coverage
• Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
• Financial benefits for retirement and health savings
• Employee recognition programs
• Discounts at Choice hotels worldwide

About Choice

Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We’re the hotel company for those who choose to bet on themselves — the striver, the dreamer, the entrepreneur — because that’s who we are, too.

At Choice, we are united by the simple belief that tomorrow will be even better than today — for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward — giving our work at Choice a purpose larger than our business.

Our corporate office locations:

North Bethesda, MD — Located at Pike & Rose, our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail.

Scottsdale, AZ — Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail.

Minneapolis, MN — Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown.

Field/Remote — Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role.

Choice’s Cultural Values

Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity

Choice’s Leadership Principles

Act with Intention | Lead with Authenticity | Grow & Deliver