Job Description

IT Professional II

Agency

Texas A&M University

Department

Technology Services - Academic Operations

Commensurate

Dallas, Texas

Staff

Glimpse of the Job

Are you a tech-savvy professional passionate about exceptional IT service? Are you ready to bring your technical expertise to a dynamic healthcare environment? If so, we have an exciting opportunity for you to join Texas A&M Technology Services as an Information Technology Professional II.

Texas A&M College of Dentistry shapes the future of oral health through excellence in education, research, and patient care. With 10 dental specialties represented, College of Dentistry's educational experience is unmatched, and our drive to change lives through innovative technologies and cutting - edge research is unstoppable. As the largest oral health care provider in North Texas, the school brings care to people in need - wherever they need it.

As an IT Professional II, you will serve as a key technical resource for the College of Dentistry, providing advanced troubleshooting, analysis, and support for critical hardware, software, and clinical technology systems. You will play an essential role in maintaining a secure, reliable, and efficient technology environment by resolving complex technical issues, administering software and systems, coordinating with vendors, and implementing technology solutions that support patient care, education, and research. In addition, you will provide technical guidance to team members, contribute to system improvements, and serve as a trusted partner to faculty, staff, and students in delivering exceptional technology services.

Key Responsibilities

• Troubleshoot and resolve complex hardware, software, and system issues

• Install, configure, and maintain technology systems and equipment

• Administer and support assigned software applications and systems

• Coordinate with vendors to resolve technical issues and implement solutions

• Recommend hardware and software purchases, upgrades, and improvements

• Provide technical guidance and support to customers and team members

• Document issues, solutions, and procedures while supporting continuous improvement efforts

Qualifications

• Bachelor's degree or equivalent combination of education and experience

• 3 years of related experience in IT

• Excellent problem-solving and communication skills

• Attention to detail and a commitment to delivering outstanding customer service

• Strong knowledge of Windows and office productivity software

• Ability to work independently or collaboratively in a fast-paced healthcare environment

• Familiarity with clinical practice management software is a plus

• IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus

Why Texas A&M University?

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as: sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes. In addition, you have access to many benefits and perks, such as:

• Health, dental, vision, life and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums

• 12-15 days of annual paid holidays

• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month

• Automatically enrollment in the Teacher Retirement System of Texas

• Health and Wellness: Free exercise programs and release time

• Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more

• Educational release time and tuition assistance for completing a degree while a Texas A&M employee

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.