Job Description

The Product Owner role is critical to continuously delivering exceptional experiences to maintain ICCU as a digital leader. This individual is responsible for having a deep understanding of user needs, technology, and business objectives to maximize the value of their area of ownership. As a Product Owner you will own the lifecycle of one or more of ICCU digital products.

Responsibilities:

• Work with leadership to define and own a product strategy and roadmap that is innovative, realistic and aligns with strategic vision.
• Analyze market and competitive landscape to ensure your product is positioned to be competitive.
• Ensure user feedback is obtained for new features or concepts when researching continuous improvement opportunities.
• Create documentation such as wireframes, user journeys, process flow diagrams, user guides, and FAQs.
• Oversee and understand technology systems from a process flow and architectural perspective.
• Elicit requirements from potentially vague requests from various business lines to understand user needs.
• Translate business objectives and user needs into technical requirements / user stories for 3rd party or internal development teams.
• Write acceptance criteria that guarantees the successful delivery of new features and enhancements that meet stakeholder expectations and a quality user experience.
• Manage a product backlog to ensure clear priorities are set for strategic initiatives, enhancements, and fixes.
• Communicate and promote new and existing product features across multiple levels of the company.
• Leverage data to measure product performance to meet business objectives and optimize key performance indicators.
• Collaborate with resource managers to ensure upgrades, releases and updates occur as required with minimal risk to ICCU and end users.
• Drive partner relationships, strategy, and direction to align with ICCU’s objectives.
• Ensure ICCU digital solutions comply with Financial Industry standards and regulatory requirements from governing bodies
• Focus on fraud trends and lead efforts to reduce losses.
• Additional duties as assigned

Qualifications:

A results-oriented individual who thrives working in a fast-paced environment. Bachelor’s degree and 2-3 years related experience required. Preference given for post-secondary degree in Computer Science/Computer Information Systems. Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities. Willingness to work occasionally outside of normal business hours. Excellent English oral and written communication skills.

Ability to work with other department supervisors. Knowledge of data processing, hardware platforms, and enterprise software applications. Technical experience with enterprise systems, databases, and user support. Strong analytical and problem-solving skills. Ability to always maintain the confidentiality of the Credit Union and member records.

Performance Standard:

High level of professionalism. A demonstrated ability to work well with others. Understand Digital systems and implement resolution to problems. Make recommendations to meet the goals and objectives of the Credit Union functions, procedures, and policies. Analyzing information and evaluating results to choose the best solution, solve problems and make sound decisions under pressure. Strong organizational skills. Must be willing to comply with the

Bank Secrecy Act and USA Patriot Act as implemented by ICCU.

Physical Requirements:

• Perform tasks requiring manual dexterity (processing paperwork, filing, stapling, sorting, collating, typing, counting cash, etc.).
• Sit for extended periods of time.
• Lift 20-40 pounds of applicable supplies including but not limited to copy paper, cash drawers, marketing material, etc.
• Repetitive motion using wrists, hands, and fingers.
• Reach keyboards.
• Ability to operate basic office machines (calculator, computer, telephone, copy machine, fax machine, etc.).

This role offers benefits, including:

• Competitive Pay
• Medical, Dental, & Vision Insurance
• Generous Paid Time Off
• Paid Holidays
• Matching 401K AND Pension
• Tuition Reimbursement
• Employee Assistance Program
• Employee Wellness Program
• Paid Group Life and Disability Insurance
• Awesome Culture
• And More

The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.

Must be eligible for membership at ICCU to obtain employment.

ICCU is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.