Job Description

We’re looking for an IT Platform Service Manager to take ownership of our ERP platform services, acting as the main point of contact for external vendors and the guardian of platform stability across Sonova.
You’ll start by managing Dynamics services, with a planned transition toward SAP S/4HANA, working closely with global stakeholders and external service providers. This is a hands‑on governance role with strong ownership of incidents, problems, processes, and vendor performance.
What you’ll do

• Own end‑to‑end service delivery, incidents, service improvements and Problem Backlog to eliminate systemic technical debt
• Govern and challenge external L2/L3 vendors (SLAs, KPIs, costs, backlog) to deliver permanent technical fixes
• Lead major incident coordination and root‑cause resolution
• Drive service transitions (new vendors, onboarding, handover)
• Ensure supportability, stable operations, and platform health – even during change
• Communicate clearly with business stakeholders and influence without authority

What you bring

• ERP implementation experience is a must (SAP S/4HANA strongly preferred)
• Several years of vendor governance / managed services leadership
• Strong ITIL / service management background
• Ability to govern and challenge external L2/L3 vendors (SLAs, KPIs, costs, backlog) to deliver permanent solutions
• 
  Confidence to lead and manage through ambiguity and organizational change
• Fluent English

More about what we offer

As one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model.
We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.

• Be part of a major ITtransformation, right from the start
• Shape ways of working, service models, and vendor setups
• High autonomy, flexible working style, global exposure
• Extremely impactful role at the intersection of IT, vendors, and business

If you enjoy owning platform stability, leading through influence, and working in complex ERP landscapes, we’d love to hear from you. #LI-NB1