Parsons Corporation

IT Ops Engineer

Parsons Corporation  •  $75k - $131k/yr  •  United States (Hybrid)  •  3 months ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

In a world of possibilities, pursue one with endless opportunities. Imagine Next!At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what’s possible.

Parsons has emerged as a leader in the development of cutting-edge solutions for the Department of Defense and Intelligence Community. Our tremendous success can be attributed to our people and our priorities. We hire the best; we make them a priority and we never lose focus on the mission. It’s why we’re here. We have built this cultural legacy by working closely with analysts and operators to understand their needs and deliver meaningful value through innovative, cost effective and intuitive software solutions.

Our Space Operations Directorate is passionate about making America the undisputed leader in Space because we understand that ensuring our nation’s security for future generations depends on it. Parsons creates game changing space solutions by teaming highly respected subject matter experts with brilliant technologists. Are you an experienced IT Ops Engineer looking for an opportunity to grow your skillset? Do you want to be part of a team that is helping the government solve major national security challenges in the space domain? We need your help.

We are supporting a game-changing software development approach in support of the United States Air Force (USAF) and the larger Space Community through the development and support for robust DevSecOps pipelines and containerized deployments to help deliver new capabilities. Our team is looking for an IT Ops Engineer who can work in a dynamic, fast-paced environment. In this position, you will be a member of a highly collaborative, multi-contractor support team. We’re looking for team players who are willing to embrace pair programming and possess strong communication skills.

You will be supporting the development and deployment of space mission capabilities and applications for a wide range of government customers. Flexibility to work across multiple technical disciplines is essential.

This position is in the Parsons Colorado Springs office, with hybrid possibility. Remote work is not available.

Required Skills:

  • Bachelor’s degree in a technical discipline with at least 2 years of technical experience; relevant experience may be accepted in place of a degree
  • Provides Tier 1 Service Desk problem identification, diagnosis, and resolution of problems. Provides support for escalation to Tier 2 and 3 and communication of status to management and customers
  • Knowledge of Atlassian Suite (Jira, Jira Service Management, Confluence) including front-end and administrative functions
  • Proficiency with ticketing systems for tracking and managing user support requests
  • Provides technical support and guidance to all users. Creates and tracks incident tickets to resolution
  • Escalates and routes incident tickets to the proper groups to resolve issues
  • Track metrics for incident tickets and watch for trends
  • Ability to support and troubleshoot issues on common Operating Systems (e.g., MacOS, Windows, Linux)
  • Experience with access management and client account technical support (Windows Active Directory, DNS, Keycloak, Appgate)
  • Knowledge of collaboration tools and administration (e.g., Mattermost, Slack)
  • Experience with one or more scripting languages (e.g., Python, PowerShell, ScriptRunner, Go)
  • Experience working in an Agile software development environment using the Scrum methodology
  • Strong interpersonal and customer service skills with a desire and ability to work in a highly collaborative environment
  • Must be comfortable working in a fast-paced, flexible environment and possess a willingness to take the initiative to learn new tools and concepts quickly
  • Possess a DoD 8140.03/8570.01 Information Assurance Technical II certification or able to obtain within 6 months of hire
  • Strong communication skills in both spoken and written English
  • Must be a US Citizen due to DoD contract

Desired Skills:

  • Experience with Platform One or other DoD Software Factories
  • Fundamental knowledge of Networking technologies, Ports, Protocols, and services
  • Experience with Amazon Web Services (AWS) to include services such as VPC, EC2, IAM, S3, Lambda, CloudWatch
  • Experience with Reporting Applications for Atlassian Products (eazyBI, PowerBI)
  • Experience with APIs (REST, XML-RPC)
  • Ability to obtain a security clearance

Security Clearance Requirement:

NoneThis position is part of our Federal Solutions team.The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what’s next to deliver the solutions our customers need now.Salary Range: $74,800.00 - $130,900.00We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!This position will be posted for a minimum of 3 days and will continue to be posted for an average of 30 days until a qualified applicant is selected or the position has been cancelled.Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status.We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!

Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer tohttps://www.parsons.com/fraudulent-recruitment/

Parsons Corporation

About Parsons Corporation

Founded in 1944, Parsons Corporation, a digitally enabled solutions provider, is focused on creating the future of the defense, intelligence, and critical infrastructure markets. From Earth to outer space, we deliver tomorrow’s solutions today. Equipped with the capabilities required to take on any defense, intelligence, or critical infrastructure challenge, our agile, innovative, and disruptive approach enables us to deliver solutions at the speed of relevance.

Our people are our greatest asset. We strive to be an employer of choice that engages employees in the community and creates rewarding career paths to cultivate a resilient workforce that is ready for the future. #WeAreParsons

Disclaimer: Parsons is aware of recruitment scams where individuals posing as Parsons representatives offer fraudulent job opportunities to steal personal information or solicit money. To avoid these scams, remember that Parsons will never ask for money or sensitive personal details, and all legitimate job openings are listed on https://jobs.parsons.com/; report any suspicious activity to local law enforcement or security@parsons.com.

Industry
Construction & Skilled Trades
Company Size
10,000+ employees
Headquarters
Chantilly, Virginia
Year Founded
Unknown
Social Media