Job Description

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves more than 38 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit www.fwd.com

About FWD Life Philippines

FWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in September 2014. As of end-2022, FWD Life Philippines ranks 3rd and 6th in terms of Paid-up Capital(1) and New Business Annual Premium Equivalent(2), respectively.

For more information, please visit fwd.com.ph

1 www.insurance.gov.ph > Statistics > Life > 2022 > Based on Paid-Up Capital

2 www.insurance.gov.ph > Statistics > Life > 2022 > Based on New Business Annual Premium Equivalent

The IT Operator is responsible for executing, monitoring, and continuously improving day-to-day IT operational activities across on-premise and cloud environments. The role focuses on automation-driven operations and cloud platform support to ensure stable, secure, and efficient IT services in accordance with FWD Group standards, SLAs, and control requirements.

Key Responsibilities

1. Automated Batch Operations & Job Scheduling

• Monitor, schedule, and execute application and system batch jobs in cloud and hybrid environments (e.g., AWS, Azure).

• Support and maintain automation scripts or workflows to reduce manual intervention and improve execution reliability.

• Investigate, resolve, and escalate failed jobs in accordance with operational procedures.

2. Cloud & Infrastructure Monitoring

• Perform real‑time monitoring of cloud infrastructure, servers, applications, and platforms to ensure availability, performance, and capacity thresholds are met.

• Support proactive identification of operational risks through alerts, dashboards, and trend analysis.

3. Automation Support & Continuous Improvement

• Execute and support operational automation (e.g., job automation, monitoring automation, scripted checks).

• Identify repetitive manual tasks and propose automation opportunities in collaboration with engineering and platform teams.

4. Backup, Recovery & Cloud Readiness

• Execute and monitor backup and restore operations across cloud environments.

• Participate as needed in disaster recovery drills and capacity planning activities.

5. Incident Support & Escalation

• Provide Level 1–2 operational support for infrastructure, cloud, and application incidents.

• Perform initial diagnostics, remediation actions, and timely escalation to engineering teams as required.

6. Documentation, Reporting & Compliance

• Maintain operational runbooks, automation documentation, logs, and incident reports

• Responsible for regular release of batch reports such as CTR, AMLA, Production Report, etc.

• Ensure data integrity and security during job execution and file transfers.

Education & Certification:

• Graduate of any 4-year Course preferably B.S Computer Science, B.S. in Information Technology or related field with computer applications

• Any relevant certification is an advantage: (such as but not limited to)

  • ITIL

  • Cloud Certifications (AWS/Azure Developer, AWS/Azure practitioner…etc.)

Experience:

• Minimum 2 years’ experience in Data Center, IT Operations, or related technical support roles.

• Hands‑on exposure to cloud platforms (AWS and/or Azure) and operational automation.

• Willingness to work rotational / shifting schedules, including nights, weekends, and holidays as required.

• Knowledgeable in Insurance business applications and processes is an advantage.

Technical Competencies/Skills:

• Knowledge of AS400, Windows Server, Linux, and related system operations.

• Knowledge in Batch processing and job scheduling tools

• Knowledge in COBOL or other programming language is an advantage.

• Basic understanding of cloud monitoring and operational concepts.

• Batch scripting of routine processes or automation exposure.

• Incident and problem management processes

Behavioral & Core Competencies:

• Strong operational discipline and attention to detail

• Automation‑first and continuous improvement mindset

• Ability to work under pressure in a 24x7 environment

• Clear communication and effective shift handover

Working Conditions:

• Rotational / shifting schedules

• On-call or standby support may be required based on operational needs

Privacy Notice

Your privacy is a priority for FWD. The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice.

FWD has partnered with Talocity Instasolutions Private Limited (“Talocity”) to manage the initial filtering of candidate’s profiles through video interviews, social profile mapping, and video analytics using artificial intelligence engine that is offered within the Talocity platform. The platform evaluates the candidate on the five well-known dimensions as per OCEAN Personality Model that influence occupational success and help understand workplace behavior. For more information, please refer to Talocity Privacy Policy

When you apply, FWD will share your name, phone number and email address to Talocity to contact you and conduct the initial screening and profiling process. Shortlisted candidates will then be contacted by FWD for the face-to-face interview.