Job Description

TMGM stands at the forefront of online trading and investment services, proudly serving as Chelsea FC's Official Regional Online Forex and Trading Partner in Asia Pacific. With a global presence and offices spanning three continents, TMGM has earned its reputation as a trusted CFD trading provider. We embody excellence through a commitment to regulatory compliance, technological innovation, and unparalleled customer service.

At TMGM, our vision goes beyond providing a platform for trading; we aspire to empower our clients with the best trading conditions. We leverage industry-leading and cutting-edge innovative platforms to ensure that your trading experience is nothing short of exceptional. Our relentless commitment to research and development continually pushes the boundaries of liquidity and usability, giving them the tools they need to thrive in an ever-evolving financial landscape.

About the job

As an IT Operations Technician, you will provide end-to-end technical support to ensure seamless operations across the organization. Manage user accounts, troubleshoot access issues, and deliver timely assistance to resolve service requests. Evaluate and implement new technologies to continuously improve IT support processes. Maintain security and privacy of systems and networks, while documenting procedures, repairs, and resolutions. Conduct safety checks to ensure compliance with industry standards, and empower users through hands-on training and clear technical guidance.

Key Responsibilities

• Install and configure computer hardware, software, systems, networks, printers, and scanners.
• Monitor and maintain computer systems and networks, responding in a timely manner to service issues and requests.
• Provide technical support across the company to ensure optimal operations.
• Set up accounts for new users and assist with password or login problems.
• Test and evaluate new technology to drive continuous improvement in IT support.
• Ensure security and privacy of networks and computer systems.
• Provide support, including procedural documentation and relevant reports.
• Keep records of repairs and fixes for future reference.
• Offer timely technical support and teach users how to utilize computers correctly.
• Conduct electrical safety checks on computer equipment to ensure compliance with industry standards.

Requirements

• Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
• Proven experience as an IT Technician or relevant position.
• Excellent diagnostic and problem-solving skills.
• In-depth understanding of computer systems (hardware/software) and networks.
• Experience with various operating systems and platforms (e.g., Windows, macOS, Linux) and office automation products (e.g., Microsoft Office).
• Knowledge of internet security and data privacy principles.
• Certification as IT Technician will be an advantage (e.g., CompTIA A+, Microsoft Certified IT Professional).
• Excellent communication abilities with a customer-oriented approach.