Job Description
My client, a leading 5-star resort in Malta, is looking for an IT Operations & Systems Officer to join their team and play a vital role in ensuring technology supports an exceptional guest and employee experience.
If you're someone who enjoys troubleshooting problems, supporting end users, and keeping business-critical systems running smoothly, this is an excellent opportunity to join a dynamic hospitality environment where no two days are the same.
What You'll Be Doing
- Provide on-site IT support to Front Office, Food & Beverage, Housekeeping, Spa, Reservations, and other departments.
- Troubleshoot and support key hotel systems, including PMS, POS, key card systems, guest Wi-Fi, and in-room entertainment platforms.
- Install, configure, and maintain computers, laptops, mobile devices, printers, and network connections.
- Respond efficiently to IT support requests and ensure timely issue resolution.
- Perform routine system checks, preventative maintenance, and monitor system performance.
- Escalate complex technical issues when required while maintaining clear communication with stakeholders.
- Maintain IT documentation, hardware inventories, and asset management records.
- Participate in an on-call rotation to support business-critical systems when necessary.
- Work closely with operational departments to enhance efficiency and user experience through technology.
What We're Looking For
- Minimum 2 years' experience in an IT Support, IT Operations, or Systems Administration role.
- Strong working knowledge of:
- Microsoft Windows environments
- Microsoft 365 Administration
- Active Directory
- Networking fundamentals
- Business applications and end-user support
- Excellent troubleshooting and problem-solving skills.
- Ability to prioritise tasks and remain calm under pressure in a fast-paced environment.
- Strong communication skills with a customer-focused approach.
- Ability to work independently while also collaborating effectively with wider teams.
- Good command of English.
- Valid driving licence.
- CCNA certification is highly desirable, although strong hands-on networking experience will also be considered.
