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Closing Date:
06/19/2026
IT Support
Workstudy Position:
No
Regular
Day Shift (United States of America)
Sponsorship Available:
No
University of Arkansas, Fayetteville
Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations.
The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.
As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.
Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.
If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations | OEOC | University of Arkansas (uark.edu) Request an Accommodation. Applicants are required to submit a request for each position of which they have applied.
For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.
IT Operations
Department's Website:
https://studentaffairs.uark.edu/
The IT Operations Support Coordinator provides day-to-day IT support for staff and residents. This role manages a team of student desktop support technicians, ensuring timely resolution of support tickets, quality customer service, and consistent communication with end users. This role also assists with the division’s IT lifecycle planning, including equipment audits and replacement schedules.
Major responsibilities include coordinating IT projects for desktop support staff, collaborating with external vendors and campus partners, and serving as the primary point of contact for departmental IT needs and escalate issues when necessary. The Coordinator builds strong working relationships with staff and residents to better understand their technology requirements and ensure positive support experience.
This position is governed by state and federal laws and agency/institution policy.
Regular, reliable, and non-disruptive attendance is an essential job function of this job, as is the ability to create and maintain collegial, harmonious working relationships with others.
Minimum Qualifications
The formal education equivalent of a bachelor's degree in computer science, computer applications, information systems, or a related field from an accredited institution of higher education
At least two years of experience in computer support
OR
At least four years of experience in computer support
Preferred Qualifications
Experience with configuration management software including remote imaging, software deployment, and patch management from Microsoft and Dell
Experience managing a preventative maintenance and lifecycle replacement program for IT equipment
Experience working in a formal IT service management (ITSM) environment (e.g. ticketing systems, SLAs, incident/request workflows)
Experience supervising, mentoring, or training student employees or part-time technical staff
Experience troubleshooting and resolving software, hardware, and network issues
Experience with asset management
Knowledge, Skills & Abilities
Knowledge of the limitations, use, and management of desktop computer hardware and software
Ability to maintain a high level of customer service while adhering to departmental and university standard operating procedures
Ability to quickly analyze computer and network problems or errors and devise corrective measures
Ability to create and maintain complete and up-to-date documentation regarding the various systems and procedures used within the department
Ability to use project management principles to complete work assignments
Ability to supervise paraprofessional staff and lead others
Ability to use resources appropriately
Ability to use clear and proactive verbal and written communication
Additional Information:
Salary Information:
$56,123 (Commensurate with education and experience)
Required Documents to Apply:
Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume
Optional Documents:
Proof of Veteran Status
Recruitment Contact Information:
Tyler Saitang
Assistant Director for IT Support
txsaitan@uark.edu
(479) 575-2283
All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS
Please do not send to listed recruitment contact.
Special Instructions to Applicants:
Criminal Background Check, Sex Offender Registry, Substance Abuse Testing
The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal opportunity, educational excellence and unparalleled access for all.
The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.
Persons must have proof of legal authority to work in the United States on the first day of employment.
All Application information is subject to public disclosure under the Arkansas Freedom of Information Act.
Hearing, Manipulate items with fingers, including keyboarding, Sitting, Standing
Talking, Walking
Kneeling, Lifting, Pulling, Pushing, Reaching
Yes
Since its inception, the University of Arkansas System has developed a tradition of excellence that includes the state’s 1871 flagship, land-grant research university; Arkansas’s premier institution for medical education, treatment and research; a major metropolitan university; an 1890 land-grant university; two regional universities serving southern and western Arkansas; seven community colleges; two schools of law; a presidential school; a residential math and science high school; a 100 percent-online university and divisions of agriculture, archeology and criminal justice. The individual entities of the UA System maintain cooperative strength as well as diverse offerings that exhibit unmatched economic and social impact to the state.
The University of Arkansas System provides communities in Arkansas with access to academic and professional opportunities, develops intellectual growth and cultural awareness in its students and provides knowledge and research skills to an ever-changing society. The system enrolls more than 70,000 students, employs over 27,000 employees, and has a total budget of over $4 billion. An intrinsic part of the texture and fabric of Arkansas, the UA System is a driving force in the state’s economic, educational and cultural advancement.
As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.
