Position:
IT Operations Support
Specialist

Location:
Toronto, ON (onsite)

Job
ID#: RQ10929

Duration:
12 Months

The Systems Administrator / Operations Support Specialist
provides day‑to‑day operational and technical support, serving as a first point
of contact for client issues. This role requires strong service management
practices, technical troubleshooting skills, and the ability to collaborate
effectively with cross‑functional technical teams.

Key Responsibilities

• 
  Provide
  daily, ongoing first‑point‑of‑contact support to clients through a
  ticketing system or other established support mechanisms
• 
  Prioritize
  regularly scheduled support activities alongside urgent, unscheduled
  support requests with a high level of responsiveness and time sensitivity
• 
  Act
  as a liaison between users and internal technical teams, including
  database, system, network, privacy, security, and software subject matter
  experts
• 
  Triage
  support tickets to appropriate subject matter experts for resolution,
  ensuring all tickets are accurately categorized for reporting purposes
• 
  Assist
  with the distribution of client application communications by interfacing
  with business subject matter experts
• 
  Identify
  connectivity issues and assist in troubleshooting and root‑cause analysis
• 
  Follow
  established service management processes and identify opportunities for
  continuous improvement

Skills and Experience Requirements

Public Sector Experience

• 
  Minimum
  2+ years of experience working in the healthcare industry
• 
  Knowledge
  of personal health information protection legislative requirements and how
  they apply to the development and maintenance of healthcare systems
  containing personal health information

Technical Skills

• 
  Minimum
  2+ years of experience providing Tier 1 technical support
• 
  Technical
  certifications such as A+, ITIL Foundation, or equivalent ITIL experience
• 
  Technical
  knowledge of Windows and Linux servers, operating systems, and supporting
  technology infrastructure
• 
  Experience
  supporting enterprise applications, workforce management systems,
  financial management modules, virtualization platforms, and directory
  services (e.g., account creation and access management)

Service Management Skills

• 
  Knowledge
  of IT Service Management processes with 2+ years of experience supporting
  remote clients
• 
  Hands‑on
  experience triaging, prioritizing, categorizing, and resolving service
  requests, incidents, and problem tickets

Management and Communication Skills

• 
  Proven
  ability to build strong and effective working relationships
• 
  Strong
  interpersonal, verbal, and written communication skills
• 
  Excellent
  customer service skills, including tact and diplomacy when managing client
  needs
• 
  Strong
  analytical, problem‑solving, and decision‑making capabilities
• 
  Ability
  to apply active listening skills to support effective issue resolution
• 
  A
  motivated, flexible, and creative team player with strong multitasking
  abilities and a proven track record of meeting strict deadlines

About Symbiotic Digital.

Symbiotic
Digital provides the IT Experts you need that solve problems and get things
done. See what the top 2% in their field can do for you.
(Symbiotic Digital is a division of Symbiotic Group Inc.)

We serve customers in two ways, we
provide:

1.
Digital Experts: IT Consulting
expertise. Bright Minds That Produce Proven Results

2.
Recruitment: Find The Right People You
Need

Serving IT & Business leaders,
Symbiotic Digital provides a business system that enable us to provide the
Expert Technical staff needed to solve challenging business and IT problems. IT
leaders in the most reputable organizations in Canada have relied on Symbiotic
Digital to help them staff difficult assignments with proven Experts uniquely
evaluated by our proven QMS- Quality Management System Staff Development Model.
We are a 100% Indigenous owned company.

Learn more online at
https://www.symbioticgroup.com/home-sd/
.

Please submit your most recent resume
to:
RecDep@symbioticgroup.com

View All Jobs online at:
https://www.symbioticgroup.com/view-jobs/